You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
We will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the practice and we will also check your temperature with a non-contact thermometer.
We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in other areas of the practice for you to use as needed.
Our waiting room no longer provides magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. In the waiting room chairs, hand rails, card machines and other potential touch points are cleaned between each patient. Protection screens have been placed at the reception desk.
Appointments are managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We are doing our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. If a treatment runs late, we may contact you to ask you to attend at a later time.
Only the person with an appointment (plus one parent or carer if applicable) should attend.
Unless medically exempt, you will be asked to wear a face covering at reception and while being escorted to the surgery.