Information about COVID-19 Vaccinations is HERE

Corona virus update and Information.

The symptoms of corona virus include fever, cough, sore throat, headache, shortness of breath and breathing difficulties.

These are also symptoms of upper respiratory tract infections, bronchitis, and pneumonia. If you or a family member have any of the symptoms above, PLEASE make a TeleHealth appointment with one of the Doctors. They will advise you whether you can be seen in the Surgery or need to get tested for Covid-19. You can ring the national corona virus Health Information Hotline on 1800 020 080.

PLEASE DO NOT JUST TURN UP AT THE SURGERY if you have cough, fever or sore throats. You will be advised to return and phone us.

TELEHEALTH APPOINTMENTS

Some consultations are now done online until further notice, these include:

1. Assessment for coughs, colds, fevers, wheezing - THESE MUST BE A TELEHEALTH APPOINTMENT

2. Diagnosis - with Pathology and Radiology Referrals

3. Repeat Prescriptions

4. Specialist Referrals

To make a Telehealth appointment, please click HERE.

HOURS: Monday - Friday: 8:00 am - 6:00 pm and Saturday: 8:30 am - noon. Closed Sundays and Public Holidays. Phone: 9570-7770, Fax: 9580-4681, or for non-urgent needs, please email: reception@crinitimedical.com.au.

If you have an emergency , such as a child with a fever or chest pain, and there are no online appointments available, then please phone reception and we will try to accommodate you.

Please note: Saturdays is private billing only. We do NOT Bulk Bill on Saturdays

APPOINTMENTS: Please click here to make an online appointment or telephone: (02) 9570 7770 when we are open. Our practice works by appointments. Please click HERE to see Doctors usual workdays. If you feel your consultation will be involved with medicals, full checkups etc, please ask for a longer appointment when booking. We leave free appointments every day to cater for urgent problems and emergencies. If for some reason you can’t keep your appointment, please phone or amend your online booking at least one hour before, so we can allocate that time to somebody else. If enough notice is not given, you may be sent a Memo of Fees.

LOCATION: 28 THE AVENUE, HURSTVILLE 2220 (map)

PHILOSOPHY: We try to incorporate aspects of prevention in routine consultations. We recognize that at time what ails you is not always physical, although it may make you feel sick. We believe that sometimes a comforting ear is as important as a treatment or a prescription.To keep an eye on your physical health we recommend periodic health checks, for example: regular Pap Smears and Blood Pressure Monitoring.

FEES: We charge a private fee for most of our consultations. Pensioners and Health Care Card holders are bulk-billed. Payment at the time of consultation is required. Please note that Saturday clinic is Private Billing only. Payment options include cash, cheque, Visa, Mastercard & Eftpos. (please click HERE for more information)

PHONE CALLS: Absolutely no consultations will be dealt with by phone (unless in the event of an emergency). You can leave your query with the Receptionist who will ask the Doctor between patients. You will be informed when to ring back for the reply. The doctors are consulting during surgery hours and interruptions must be kept to a minimum as a courtesy to those patients with whom they are consulting.

REFERRALS: We have no hesitation in referring patients at their request or when a problem requires specialist expertise. However, a referral will only be given after a consultation and NOT by telephone. This ensures that the referral is appropriate and to the most suitable doctor or facility. It allows us to co-ordinate your total health care. If you wish to know more about Specialist Fees, you can check this website: www.seekmedi.com

RESULTS: The Doctor will advise during your consultation how your results will be followed up. For Radiology – you will need to make a follow up appointment with the xrays/scans etc to discuss the results.The patient is responsible for picking up the xrays etc from the Radiology provider. Please note: patients are NOT to drop xrays/scans off to the front desk, you will need an appointment to discuss the results. For Pathology – you will be advised during your consultation re: follow up. If asked to ring the receptionist they will advise you one of the following:

• ‘No Action’ means continue with what is discussed during your consultation.

• ‘Discuss’ means make a non-urgent appointment to follow up.

• ‘Return urgently’ means make an appointment as soon as possible. Please ring for pathology results after 2pm on the day advised.

CERTIFICATES: These are legal documents and are always treated as such. Legally, certificates cannot be given unless there is an illness and we have seen you at that time.

REMINDER NOTICE: Our practice is committed to preventative care. We may send you a reminder notice from time to time offering you preventative health services appropriate to your care.

REPEAT PRESCRIPTIONS: When your last script is issued by the pharmacist, that’s the time to make an appointment for further repeats with the Doctor. It is not possible to give scripts without an appointment. Please do not ask as it can’t be done.

FORM FILLING: Forms that include drivers licence, Centrelink, insurance, work medicals etc require appointments. Some of these forms take longer than 15 mins to complete so please advise the receptionist as to which form it is when making the appointment. Please do not drop forms off at the front desk for completion.

DRESSING CHARGES: If you require regular dressings to be done by our practice nurse, please be aware that there is a small fee of $5.00 per dressing that is payable on the day.

SERVICES AVAILABLE: In addition to routine consultations, the following services are available: Women’s Health, Children’s Health, Special Health Checks, Skin Checks, Acute Medicine And Lifestyle Problems, ECG’s, Immunization, Travel Vaccinations, Blood Tests, Freezing (liquid nitrogen) Therapy. The NSW government Immunisation Schedule is HERE.

REGISTRARS: Our practice is a teaching practice for Registrars, Each GP Registrar requires two years of training within an accredited practice, which is split into six month blocks, so that is why you will notice different doctors within the practice throughout the year. Our Registrars are of high quality and we are confident in their practice, so please do not hesitate to make an appointment with them if your usual doctor is not available.

CONFIDENTIALITY: Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

FEEDBACK AND COMPLAINTS: Patients are encouraged to give feedback, complaints or suggestions to any member of our staff. A suggestion box in the waiting room is available for anonymity. Problems are best dealt with in the practice. If you feel there is a need to speak to a third party, you may prefer to contact the NSW Govt Agency for handling complaints: Health Care Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2010 Telephone: (02) 9219 7444

Alternatively, you are encouraged to send an email to practicemanager@crinitimedical.com.au