Terms & Conditions

These terms apply to products ordered via the Internet. By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

UK Terms & Conditions

1. Seller

The Seller is Athene Skincare. Registered in England and Wales at Companies House No. 07719414.

2. Order process

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.

2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).

2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

2.4 If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products despatched will be collected for full refund.

2.6 The contract will be formed at the place of despatch of the products.

2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.

2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.

2.9 Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

2.10 We reserve the right to refuse to process and order due to suspected fraud or unauthorised or illegal activity. If such is the case, Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled orders. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

3. Price & Payment

3.1 Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment.

3.2 All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

3.3 A delivery charge will be applied at checkout, please view our delivery information page for delivery charges.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.

3.5 The validity of promotional offers is subject to the double limit of the period of validity of the offer in question and of available stocks.

3.6 The prices mentioned on this UK version of the site are denominated in UK pounds, including all taxes but excluding the costs of posting the products or making them available (cf. Delivery), and are subject to change during the year it is understood that the products ordered shall be billed at the prices in effect when the order is booked.

4. Delivery

4.1 We deliver to any UK address including most British Forces Post Offices. All orders for international deliveries are subject to our International Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products. We also deliver to the Republic of Ireland.

4.2 Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.

4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products unsealed). Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.

The following procedures will apply:

5.1 You can either email us at info@atheneskincare.co.uk or telephone our Customer Services on 0208 680 5472. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us.

5.2 For instructions on how to return an order, please visit our Returns and Refunds section.

6. Returns

6.1 Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.

6.2 Subject to bearing all return and postage costs, a product may be returned in an unused condition within 7 days from the receipt of the product(s) arriving.

6.3 Where a product is faulty, damaged or materially mis-described we will refund the original delivery charge and the cost of posting the products back to us via your local postal office or the company designated courier. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. You must email Customer Services to arrange your refund before returning your products.

7. General

7.1 The products and services available on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Athene Skincare reserves the right to cancel any online order for any reason. You must also check the items once they arrive to see if they are the correct order before opening the products.

7.2 All measurements are approximate.

7.3 We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.

7.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.

7.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.

7.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

7.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.

7.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.

7.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

7.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

7.12 We are happy to welcome you to our website (hereafter referred to as the site). We do our best to publish accurate and updated information on this site, whose content we reserve the right to correct at any time without notice. However, we cannot guarantee the accuracy, precision or comprehensiveness of the information made available on this site.

Consequently, we disclaim all responsibility:

- for any lack of precision, inaccuracy or omission concerning information available on the site

- for any damage caused by the fraudulent intrusion of a third party and resulting in an alteration of the information made available on the site

- and, generally, for any direct or consequential damage, regardless of its cause, origin, type or effects, resulting from the access of anyone to the site, or from the impossibility to access the site, from the use of the site and/or from the credit given to any information coming from the site directly or indirectly.

The present general selling conditions govern the sales of products proposed on the site exclusively. They are made systematically accessible to the buyer on the site when the order is booked.

Consequently, the fact of placing an order entails the buyer's full and unreserved acceptance of these general selling conditions, to the exclusion of any other conditions appearing in flyers or catalogues issued by the seller, since the latter conditions are supplied for information only.

Therefore, a contrary condition stipulated by the buyer may not, unless otherwise expressly agreed to, be opposed to the seller, regardless of the time at which it is brought to the seller's attention. The fact that the seller does not invoke any of the present general selling conditions at a given time may not be interpreted as a waiver of the right to invoke any of said conditions on a later date.

The fact that the seller does not invoke any of the present general selling conditions at a given time may not be interpreted as a waiver of the right to invoke any of said conditions on a later date.

8. Intellectual Property

All content available on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and arrangement thereof (collectively, the "Content") is the property of Athene Skincare Ltd, our affiliates, partners or licensors, and is protected by EU and international copyright laws.

The trademarks, logos, and service marks displayed on the Website (collectively, the "Trademarks") are the registered and unregistered marks of Athene Skincare Ltd, our affiliates, partners or licensors, in the EU and other countries, and are protected by EU and international trademark laws.

Except as required under applicable law, neither the Content or Trademarks nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

9. Submissions

9.1 Any unsolicited suggestions, ideas, inquiries, materials, feedback, or other information you provide us will be treated as non-proprietary and non-confidential and, by submitting such information, you hereby grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicense able right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display such information in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission of information may not be returned and we may use your submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

10. Your Account

10.1 You may choose to register at our Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Athene Skincare Ltd' best interests to do so.

11. Linking

11.1 Athene Skincare Ltd has no responsibility and assumes no liability for the unaffiliated sites to which it is linked to or from, including but not limited to the content or web pages or other, products, services or materials on the site linked to the Website or posted to this Website by anyone other than Athene Skincare. We may permit some links for convenience, but it is not an endorsement by Athene Skincare, our affiliates or our partners of the referenced content, product, service or supplier. Please note that the rules and privacy policies of linked sites may differ from those of Athene Skincare Ltd and should be reviewed by you when you use the link to access the other site. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

12. Your Obligations and Responsibilities

12.1 In the access or use of the Website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Website. You shall act always in accordance with the law, custom and in good faith. It is strictly prohibited to use or contact this Website to disrupt or damage the Website, its contents or its security measures or to harass or disparage Athene Skincare Ltd or its products or services or personnel. No unsolicited email (spam) may be directed to or through this Website. Users may not use this Website in order to transmit, distribute, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity or other personal rights of others, or (c) that is liable, obscene, threatening, abusive or hateful. If you default negligently or willfully in any of the obligations set forth in these terms and conditions (including our privacy and security policy), you shall be liable for all the losses and damages that this may cause to Athene skincare ltd our affiliates, partners or licensors.

13. Representations and Warranties; Limitation of Liability

13.1 The website is presented "as is." we make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

13.2 we are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the website or its contents. in no event will we be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.

13.3 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence; neither will any of these terms restrict any of your statutory rights.

13.4 In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

13.5 Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

International Terms & Conditions

These terms apply to products ordered via the internet and relate to International orders only, being orders where, as applicable, delivery is to be made outside the UK.

1. Seller

The Seller is Athene Skincare. Registered in England and Wales at Companies House No. 07719414.

2. Order process

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.

2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).

2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us.

2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.

2.6 The contract will be formed at the place of despatch of the products.

2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions.

2.8 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.

2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labelling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.

2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.

2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy & Security Policy.

2.12 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records.

2.13 Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

2.14 We reserve the right to refuse to process and order due to suspected fraud or unauthorised or illegal activity. If such is the case, Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled orders. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

3. Payment

3.1 Payment may be made by any of the methods indicated on our website. Payment shall be made in pounds sterling. Please view our Payment Options. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.

3.3 All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

3.5 A delivery charge will be applied at checkout, please view our delivery information page for delivery charges.

3.6 All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

4. Delivery

4.1 All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.

4.2 Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.

4.3 Before placing an order, it is your responsibility to check that any products ordered from atheneskincare.com comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.

4.4 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.

4.5 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation

The following procedures will apply:

5.2 For instructions on how to return an order, please see our Returns & Refunds section.

6. Returns

6.1 We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all skincare and beauty products, provided the seals are not broken and the item is in an unused unopened state. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

6.2 You will be liable to pay the cost of returning unwanted products back to us.

6.3 Where a product is faulty, damaged or materially mis-described we will refund the original delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of £7.50 per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. You must email Customer Services to arrange your refund before returning your products.

7. General

7.2 All measurements are approximate.

7.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

7.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under this agreement shall operate as a waiver of those rights.

7.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters, save that we may bring any action for recovery of products or monies against yourself in a court of the jurisdiction in which you are resident from time to time, or to which a product was delivered.

Consequently, we disclaim all responsibility:

- for any lack of precision, inaccuracy or omission concerning information available on the site

- for any damage caused by the fraudulent intrusion of a third party and resulting in an alteration of the information made available on the site

The present general selling conditions govern the sales of products proposed on the site exclusively. They are made systematically accessible to the buyer on the site when the order is booked.

8. Intellectual Property

9. Submissions

10. Your Account

11. Linking

12. Your Obligations and Responsibilities

13. Representations and Warranties; Limitation of Liability

13.2 We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the website or its contents. in no event will we be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW.