Speak clearly, calmly, and precisely.
Use standard ICAO phraseology to avoid misunderstandings.
Active listening is essential to confirm pilot readbacks and instructions.
Make fast and sound decisions under pressure.
Prioritize tasks and manage unexpected situations (e.g., emergencies or weather changes).
Maintain a mental picture of the airspace, aircraft positions, speeds, and altitudes.
Understand how changes affect the overall traffic environment.
Manage several aircraft at the same time.
Monitor radar, communicate with pilots, coordinate with other controllers, and update information systems simultaneously.
Analyze complex situations and find safe and efficient solutions quickly.
Resolve airspace conflicts, re-route traffic, or handle equipment failures.
Stay alert and focused for long periods without losing attention.
High focus is critical to monitor dozens of moving aircraft safely.
Remain calm and confident during high traffic or emergency situations.
Perform efficiently under pressure.
Proficient in using radar systems, radio communications, navigation tools, and ATC software.
Collaborate effectively with fellow controllers, pilots, safety units, and airport operations.
Smooth coordination ensures continuity and safety across different airspace sectors.
Spot errors or inconsistencies in flight plans, clearances, or pilot reports.
Ensure every instruction is accurate and understood.