One of the perks of working from home is that you can eat at your desk in between calls. Most of the time you will not need to log out when taking a quick restroom break or other such thing. We do ask that if you are going to be away from your desk for more than 10 minutes you log out and let your co-workers and management know. There is no set schedule for taking breaks or no allotted number of breaks. However we ask that you follow the guidelines listed below.

• We HIGHLY encourage you to take breaks throughout your shift to give your brain and body a break. Suggest standing up, walking around, grabbing a bite to eat etc.

• There is no allotted number of breaks you can take each day, however we ask that you keep your breaks to a maximum of 6 breaks per shift, anything more would be considered excessive. *

• Please keep your total amount of break time at or under 45 mins total per shift, anything more would be considered excessive. *

*There will be times you may need more than 6 breaks for more than a total of 45 mins per shift. We understand special circumstances may arise in which you will need to notify management in those cases.

No. Let your co-workers know when you will be momentarily unavailable. Please keep in mind that you are working with a small group of people. For example - if the phones are busy and Jill is quickly using the restroom, leaving two people to answer calls, you should wait until Jill returns and, if possible, the phones have slowed down. Another example would be that the phones are not busy and you'd like to make a sandwich. You simply tell your co-workers that you are getting something to eat and you'll be back shortly. Then in the VCC you will click on "Take Break" and choose the appropriate reason from the drop down menu. Once you are back at your desk, click on "Available" and calls will now be directed back to you.