Help and Support

SSiD is a 'one-stop shop' student information service that can answer the majority of your questions. They can offer guidance on issues such as exams, changing course and extenuating circumstances, and provide a range of administrative services including:

• UCards

• Transcripts 

• Bank letters

• Student status documents

• Council tax exemption letters

If they can’t answer your question, they’ll refer you to the relevant service or department who can. 

You can also browse their web pages for information, support and guidance on all aspects of University life.

students.sheffield.ac.uk/ssid 

Location:

Level 3, Students' Union Building. 

Contact details:

https://students.sheffield.ac.uk/ssid/contacts/ssid

University  Student Welfare Service

You are  strongly advised to discuss issues with your personal tutor or module lead, as they will be able to discuss support within the School and possibly a support plan.

If you’re experiencing personal difficulties that are impacting on your University experience and ability to study, our Student Welfare team can help.

They can provide support and advice to help you deal with welfare issues resulting from situations, including but not limited to:

• Harassment 

• Sexual Violence 

• Housing/finance issues 

• Serious ill health/hospitalisation

• Sexual violence (current or historic)

• Victim of a crime

• Bullying and harassment

• Housing/relationship issues

• Relationship abuse

• Bereavement

• Missing students

• Forced marriage and honour violence

Tel: +44 114 222 4321
Email: support@sheffield.ac.uk

University Student Wellbeing Service

If you’re experiencing difficulties and challenges, our Student Wellbeing Service offers short-term, tailored one-to-one support to help you manage your wellbeing and succeed at University.

If you’re feeling down, overwhelmed or struggling to adjust to student life your Faculty Wellbeing Advisor can assist you in improving your wellbeing and help you get back on track

The Student Wellbeing Service:

• provide a confidential space for you to explore and understand your difficulties

• offer guidance, practical advice, interventions and self-help techniques

• signpost you to other relevant support services

• be a supportive friendly face to check in with throughout your time at university

Please visit the page below for more information and to book an appointment.

https://www.sheffield.ac.uk/new-students/after-registration#health-wellbeing

Faculty Wellbeing Advisor

If you’re feeling down, overwhelmed or struggling to adjust to student life, your Faculty Wellbeing Advisor can:

• support you with difficulties you’re experiencing

• listen supportively and assist you in improving your emotional wellbeing

• offer practical advice, interventions and self-help techniques

• signpost you to other relevant support services

You can follow this link to book an appointment to speak to Katie Barron the Faculty Wellbeing Advisor

https://www.sheffield.ac.uk/ssid/wellbeing/appointments#medicine

School Student Support Advisor

My name is Gilliam Turner and I am your Student Support Advisor throughout your time at the School.  Your welfare and wellbeing plays an important role in your success at University and beyond and we are committed to ensuring that you have access to the support you require.

Positive wellbeing can help us flourish in our academic and professional journey, build resilience against adversity and support us to develop protective factors that enable us to stay well. In addition to providing you with a safe space to speak about any welfare concerns you may have, you are welcome to use me as a sounding board to discuss your needs and to identify the support services available to you.

Please feel free to contact me by email in the first instance and, if appropriate, we can arrange to have a conversation at a convenient time. I hope you find your time at the School of Allied Health Professions, Nursing & Midwifery to be a positive one. Rest assured that I am available to you at all points during your student journey.

Gillian

Email:  g.a.turner@sheffield.ac.uk  

Student Access to Mental Health Support (SAMHS)

If you need mental health support during your studies, you can register online with Student Mental Health, Counselling & Therapies Service.  

They’ll consider your suitability for one-to-one counselling with the University Counselling Service, as well as a wide range of other available interventions. 

students.sheffield.ac.uk/mental-health/registration 

Events and workshops

Student Mental Health, Counselling & Therapies Service offers a range of online support sessions on a regular basis, including regular sessions for BME students and sessions that respond directly to global events.

students.sheffield.ac.uk/mental-health/home/workshops 

External support

As a student, you have free international access to Togetherall, an online mental health community providing 24/7 support from peers and trained counsellors.

students.sheffield.ac.uk/mental-health/online-support

To find out more about our psychological support, visit:

students.sheffield.ac.uk/mental-health

Disability and Dyslexia Support Service (DDSS)

You may be eligible for disability support if you have an impairment or condition that has a substantial and long-term adverse effect on your ability to carry out study-related tasks, such as:

• reading

• sitting exams

• attending classes 

• taking notes in class

• delivering presentations 

• planning and writing assignments

DDSS can provide guidance and advice on setting up disability support, including how to organise exam support adjustments. 

The deadline for setting up exam support is usually in week 9 of each semester.

Watch the Introduction to Disability and Dyslexia Support Service (DDSS) video (12 minutes) 

For more information, please visit: students.sheffield.ac.uk/disability 

Human Communication Sciences

Lucy Dyson (lucy.dyson@sheffield.ac.uk)

Nursing and Midwifery

Rachael Duckworth (r.e.duckworth@sheffield.ac.uk)

Sara Thomas (sara.thomas@sheffield.ac.uk)

Orthoptics and Ophthalmology

Karzan Hughes (karzan.hughes@sheffield.ac.uk)

Pharmacy

Fadi Soukarieh (f.soukarieh@sheffield.ac.uk)

All students will have access to an academic tutor throughout their studies.  Tutorial support allows for students to discuss and get support for academic matters including study skills and careers guidance.

"Please note that correspondence by email between yourself and any member of staff at the university will be via your university email account and not your home/work email address so please check this regularly". 

The University uses the Personal and Academic Tutoring System (PATS) system to keep a record of pastoral and academic support offered to students.

You will be introduced to your academic tutor at the start of your studies. 

If you are a new student registering with us you can find all the essential information you need to know about registering as a student here: www.sheffield.ac.uk/registration/newstudents

If you are a continuing student who is either moving into a further year of study, returning from a leave of absence or have studied with us before and need to confirm your intention to continue your studies you can get help here www.sheffield.ac.uk/registration/continuing

For students registering to undertake our part-time CPD modules you can find more information about the Schools registration process here sites.google.com/a/sheffield.ac.uk/student-induction/home

The Student Fees & Funding Team is responsible for providing the University’s student finance service. The team: 

• ensures that your student record holds the correct fee, funding and payment information

• issues fee refunds and funding payments to students 

• manages student debt 

They also have funds available to provide you with support if you’re experiencing exceptional financial difficulties. 

You can find out more information on the page below, including tools to help you manage your money:

https://students.sheffield.ac.uk/ssid/money

Contact Us

Student Fees and Funding helpline: 0114 222 9754 (Monday - Friday, 10:00am - 4:00pm)

For specific questions about fees, complete this webform. 

For specific questions about bursaries, scholarships and financial support, email financialhelp@sheffield.ac.uk. 

All contact with the team is confidential. 

For up-to-date information on student visas and immigration, including how to make changes to your course, please visit:

www.sheffield.ac.uk/new-students/immigration

If you have any questions about your immigration status you must seek advice from our qualified and authorised immigration advisers. For information on how to contact us, visit: 

www.sheffield.ac.uk/new-students/immigration/student-visa-application/contact-us

For information on how Global Campus can help you with living and studying in a new country, please visit: 

students.sheffield.ac.uk/global-campus 

301 is the University's Student Skills and Development Centre based in 301 Glossop Road, the Centre offers a range of services and activities to support your skills development.

https://www.sheffield.ac.uk/ssid/301

For general enquiries, contact Library Help (by email library@sheffield.ac.uk, by phone 0114 222 7200, by Live Chat, or speak to a member of library staff.

Each department has a librarian you can contact them for advice about finding reading for your studies or with any other questions you have relating to library support for your course.  You can contact our Faculty Librarian Anthea Tucker via the link below.

https://www.sheffield.ac.uk/library/liaison/med

If you’re looking for a book or article the Library doesn’t have, contact library@sheffield.ac.uk and we’ll do our best to help you