Patients do not have direct chat access to their PMHNP. All patient questions and concerns should be directed to support@sevenstarling.com. While patients are encouraged to schedule follow-up appointments for clinical matters, you may occasionally receive emails from support requesting assistance with patient concerns between sessions. For technical support, app-related questions, or general inquiries, patients should contact support@sevenstarling.com.
Patients are automatically assigned to a care journey based on the stage selected on intake paperwork before starting treatment.
Providers should instruct patients to use the Seven Starling mobile app for optimal experience (not web browser).
To check in on your patient's progress
Go to the patient's Overview → Programs section.
Select desired program → click View Details.
The programs are split into modules. You will be able to see which ones were already submitted by the patient (“Completed”), but you can also click on “Start” in the unsubmitted modules and scroll through the activities the patient has already filled out
Removing or adding another journey? Reach out to support@sevenstarling.com