ACADEMIC ADVISING (50%)
Ensures the development and implementation of extensive and individualized academic progress plans for each student in the residence halls.
Provides students with information related to University academic requirements, procedures, and policies.
Provides complex student advisement and guidance in individual and group settings. Deployment of high impact advising practices.
Exercises sensitivity, tact and persuasiveness when communicating with students, staff and faculty. In particular, use advanced human relations skills to help students identify problems, realistically evaluate their situation, and implement corrective strategies.
Performs advising duties that are based on theories and knowledge of teaching, learning and human development. Responds to the needs of individuals, special populations, high-risk populations and communities.
Identifies students who are at risk of dismissal and provides advising. Provides resources for tutoring and academic support. Monitors progress of students on probation or subject to dismissal.
Advises students on appropriate courses of action to resolve complex and sensitive issues, such as situations requiring requests for academic adjustments, adding or withdrawing from courses, and academic grievances.
Pre-enrolls students in classes through the batch load and pre-registration processes.
Provides referrals to university resources.
TRAINING, COMMUNITY OUTREACH AND PROGRAMMING (20%)
Attends training for academic advisors on campus.
Attends, provides advising for and presents to students at New Student Orientation.
Provides a variety of office hours for students to schedule appointments and/or attend walk-in hours (virtually and/or in-person, depending on departmental needs and current guidelines).
Plans and implements a semesterly Academic Incentives auction (or similar event/program).
Develops, improves, assesses, and implements programs, workshops and information sessions that facilitate student success/development such as, but not limited to: how to read a degree audit, how to get involved in research, small group advising sessions, LinkedIn workshops, CV/resume workshops, personal statement workshops, selecting or changing majors, moving from pre-major to major status, academic probation workshops, etc.
Provides workshops in conjunction with the STAR Centers. This includes assessing current needs, program planning/implementation, marketing/advertising events and programs, and final program assessment.
Provides outreach and proactive advising to support university student success initiatives and the coordinated campus advising plan.
ADMINISTRATIVE/OPERATIONAL (15%)
Oversees the operation and enhancement of the STAR Centers, including supervision of the centers and student assistants (e.g., peer advisors and tutors).
Provides regular office hours through which students may schedule appointments, including in the evenings.
Manages, accesses, and appropriately utilizes several computer databases including, but not limited to WebPortal, ERezLife, Peoplesoft, EAB Navigate, Canvas, Google Suite, Presence, and the university student information system.
Manages, accesses, and appropriately utilizes university advising tools (e.g. degree evaluation, MyMap (Major Academic Plan), etc.).
Disseminates important information and deadlines to students.
Responsible for the processing and completion of payroll for student assistants per university timelines.
Selects, trains, supervises and evaluates student assistants.
Assists with the evaluation of ongoing budgetary needs for the academic programs within Residential Education. Proposes budget changes and tracks expenditures for the academic programs.
PROFESSIONAL RELATIONSHIPS AND DEVELOPMENT (10%)
Develops and maintains positive working relationships with faculty, staff, and administrators at San Diego State University in order to utilize the full potential of the resources available on campus. This includes on-going interaction with University Seminar Instructors and team members from Residential Education, the Office of Housing Administration, Counseling and Psychological Services, Student Life and Leadership, Career Services, and other university departments/colleges as necessary. Coordinates efforts with these and other Student Services offices to develop creative solutions to student’s issues.
Develops and distributes assessment tools to evaluate outcomes related to student programming and leadership initiatives.
Prepares annual reports and infographics.
Assists in the maintenance of materials, websites, social media outlets and publications.
Leads or serves on selected department and university committees.
May serve on approved committees or as an officer of regional, national and international student affairs and housing officer's professional organizations as approved by the supervisor.
Attends departmental and campus-wide training, meetings, workshops and retreats in order to develop new skills and experience and keep abreast of current research in college administration.
Presents workshops or sessions in areas related to university student personnel issues.
Within the limits of FERPA, to interfaces with parents of students residing in campus housing who have enrollment, registration, or academic concerns.
OTHER DUTIES AS ASSIGNED (5%)
Completes other miscellaneous duties as assigned by the Executive Director, Director and/or Associate Director of Residential Education.
Participates as appropriate and as assigned in various Residential Education programs and committees and carries out other departmental duties specific to the position.
LEAD WORK DIRECTION OVER OTHERS
List of individuals the GARS directly supervises/leads