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A Message from the superintendent
Our Customers
Our Customers
Students
Students
Staff
Staff
Parents/Community
Parents/Community
The Exceptional Customer Service workshop series covers foundational skills that include the following customer service concepts:
define exceptional customer service and the impact it has on the school experience;
understand the what, why, and how of empathy—a key ingredient in creating interactions that are memorable for all the right reasons;
gain techniques for establishing and building good rapport to leveraging rapport in customer interactions;
learn how (and why) to uncover customers’ needs, truly listen to your customer, and go the extra mile;
walk you through how to manage these types of problems—from learning how to verify and clarify, and follow up on issues to acting on customer feedback to maintaining an upbeat attitude—so that you and your customer have an exceptional experience.
Greetings,
We are pleased to introduce "Making Connections:" professional learning programs for SBCSC staff in alignment with SBCSC's Equity, Justice, and Inclusion priorities. Making Connections is a series of conversations to spur action as part of a broader learning lineup throughout the semester and beyond.
Staff play a key role in developing an inclusive climate and effectively serving a diverse community. Both effectiveness and service depend on understanding and harmonious relationships with coworkers, staff, students, and parents. However, when staff and those they work with and serve come from different backgrounds, hold different values, and operate according to different norms, there is a risk of misunderstanding and discord. The Making Connections learning series helps staff gain an understanding of the diverse groups they serve and develop the knowledge and skills to work effectively with students, parents, staff, and faculty of a wide array of backgrounds.
Mark your calendar. Your supervisors will provide additional information concerning the scheduled sessions closer to the date.
Regards,
Tessa R. Sutton, Ph.D.
Assistant Superintendent Equity, Diversity, and Inclusion
Sarita Stevens, Ed.S.
Assistant Superintendent, Operations
We look forward to seeing you!
We look forward to seeing you!
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