Tech Troubleshooting

STATUS MONITORING

If you're experiencing a glitch or bug with STMath, Benchmark, Google, Reinassance, Lexia, or Think Central check the status of the platform by clicking their respective button. This step is useful to see if it's a system-wide glitch or something specific to you/our district/our state before sending an email or ticket to the tech team.

HELP DESK SITES

In addition to the status monitor sites, check out the Help Desk feature for these platforms as well. Each site's help desk is full of highly useful support resources for common questions about tools or features of each platform (i.e. How do I turn off commenting in Google Classroom?)

SAUSd Technology Innovation services

Click the 'Request Tech Support button:

Through District Network.
Outside of the District Network.

or you may dial:

(714) 480-4743 or Ext. 74743

COMMON ISSUES

I need help setting up multiple displays.

When your laptop is connected to an additional monitor and/or a SmartBoard, you have the option to clone or extend your display. If you choose to clone, all displays will appear the same. If you choose to extend, you can have different windows visible on each display.

This video shows how to manage multiple displays.

"Camera Not Selected" error Google Docs, Slides | Chromebook

You want to insert a picture into your Google Doc or Slides, but there isn't a camera selected. You may have 'blocked' the camera.

This video shows how to enable or access your camera.

Interactive display viewsonic not showing side toolbars

You want to use the side toolbar, but you can not find it. You may have accidentally turned it off.

This video shows how to turn the side toolbar back on.

My Keyboard is Typing the Wrong Letters!

What to do if your keyboard is typing the wrong letters!

This video shows how to set the right keyboard.

Page updated

Report abuse