Our Student Services teams are solely dedicated to supporting you to not only achieve your qualification(s), but to also ensure you are safe and happy in and outside of College.
Alongside all the support services listed below, you can speak to your personal tutor or a member of staff you trust about any concerns or questions you have.
We're here to support and promote your wellbeing.
We work to create an environment where you feel safe, valued and listened to.
If you're in danger or worried about anything, please come and talk to us anytime.
π Click here to report a safeguarding concern.
π’ Upper Ground Floor, Central Campus β As you enter College through the security barriers, turn right and go through the double doors, the Safeguarding office is the first room on the left.
π 01216675101
π§ safeguarding@sandwell.ac.uk
π§ You can also report a safeguarding concern to any staff member that you trust.
Talk to us for support and guidance for financial issues, such as:
the college bursary;
Free College Meals;
trips and equipment required for your course.
We also offer:
a free and confidential counselling service;
a discreet food bank and free sanitary products.
π Apply for the Discretionary Learner Support Fund by clicking:
π Click here to apply for counselling.
π’ The Hub, 3rd Floor, Central Campus β As you enter The Hub, Welfare are located first desk on the left.
π 01216675073
Weβre here to help you overcome any barriers to learning you may be facing.
We will work with you to help you achieve your full potential.
We are the βstudent championsβ.
π’ The Hub, 3rd Floor, Central Campus β As you enter The Hub, the Programme Achievement Managers at the first desk on the right (past the Welfare desk).
π 01216675029
π§ Programme Achievement Managers and the curriculum areas they cover:
Lorraine Jackson β Childcare, Construction and Health & Social Care (E3/L1)
Liane McGee β Animal Care, Foundation Learning and Central Saint Michael's Sixth Form
Justin Nixon β Creative Industries & Performing Arts, Health & Social Care (L2/3), Public Services and Travel & Tourism
Margaret Okirie β Automotive, ESOL and Hair & Beauty
Julie Small β Apprenticeships and Engineering
Phoebe Taylor β Business Studies, Computing and Sport
Weβre here to support you at College through regular one-to-one mentoring sessions.
We can help you with any social and emotional difficulties you may have.
You can refer yourself for mentoring or you can speak to your personal tutor.
π Click here to self-refer for a Pastoral Mentor.
Contact:
π’ The Hub, 3rd Floor, Central Campus β As you enter The Hub, the Pastoral Mentors are located in the pods to the right of the Welfare team.
If you need support or guidance, weβre here for you.
Weβre able to help you find your classroom, help resolve timetable queries and guide you to the right support.
We will check you are safe and well and motivate and encourage you to succeed.
π’ Student Support Officers are based on the bridge area of each floor at Central Campus
π’ Sandwell Science, Engineering & Manufacturing Centre
β’ Weβre here to help, support and guide you to ensure youβre safe and acting positively when youβre:
outside College in the local community;
moving between campuses;
using the local transport hubs.
Mental Health First Aiders are a point of contact if you or someone else in College is experiencing mental health issues.
ASIST Suicide First Aiders are members of staff to call on if you or someone you know is having suicidal thoughts.
π§ Click here to learn more and see who our Mental Health Health First Aiders are.
π§ Click here to learn more and see who our Suicide First Aiders are.
The Multi-Faith Chaplaincy is available for the pastoral care of all students, regardless of their faith or beliefs.
The team is made up of people who are committed to their own faiths but also recognise and support all other faith groups and non-faith groups.
π’ Our Multi-Faith & Quiet Contemplation Room is located in Room 4F/36 at Central Campus.
π§ Click here to learn more and see who our chaplains are.
Speak to Reception if you:
need a replacement College ID card;
need to update the details we hold for you;
have a bus or tram pass query;
or have any other general query.
π’ Upper Ground Floor, Central Campus β As you enter College, Reception is located in front of you on the right.
π 01216675000
Visit ILT or the Library for any IT issues, including issues with logging-in and the Wi-Fi.
π’ ILT β Bridge area, 5th Floor, Central Campus
π’ Library β Bridge area, 6th Floor, Central Campus
π 01216675003
If you're absent from College for any reason, let the Attendance team know.
π 01216675028
We have several Learning Support Assistants who support students with learning difficulties in class.
We also have Learning Coaches who are able to help you catch up on work outside of class.
π’ The Hub, 3rd Floor, Central Campus β As you enter The Hub, the team are located in the room immediately on the right or at the second desk on the left (behind the Welfare desk).
π 01216675064
π§ als@sandwell.ac.uk
Come and speak to us for:
advice around career pathways, training and employment;
support with your UCAS application for university;
CV writing help.
π’ Careers Plus, Upper Ground Floor, Central Campus β As you enter College, Careers Plus is located behind Reception on the right.
π 01216675035
We provide support and guidance in securing your work experience placement.
We can help you access and use Unifrog, the Collegeβs dedicated careers and work experience platform.
π’ The Hub, 3rd Floor, Central Campus β As you enter The Hub, the Work Experience team is located at the second desk on the right (behind the Programme Achievement Managers desk).
π 01216675074
Speak to the Student Union to learn about/get involved in:
clubs, sports and other extra-curricular activities;
Student Council;
trips (non-course-related);
TOTUM (student discount) cards.
β Click here for more information on clubs and activities.
π Click here to register your interest in clubs/activities.
π’ Upper Ground Floor, Central Campus β As you enter College through the security barriers, turn left and go through the double doors, the Student Union office is the first room on the left.
π 01216675022