Embedded Files
Tech Troubleshooting
Tech Troubleshooting
Robertson ITS: Debby Acevedo
Room: Portable 800
Phone: #3307
Twitter: @acevedod
Twitter: @RobertsonElem
Google+: +DebbyAcevedo
Robertson Elementary on Facebook
FAQ
FAQ
What if I can't log on?
Check all connections including network cable to network data port in wall (orange connector. Note: If using a laptop, you do not need to connect to a data port. Make sure User ID and password are spelled correctly and there are no spaces.
What if I can't get into the email system?
Check all connections including the network cable to the network data port in the wall (orange connector). Try getting on the Internet to see if that works.
What if I forget my password?
You are responsible for all your passwords. Your network password can only be reset, not retrieved.
Should I turn off my computer before I leave work?
Yes. Shutdown all open applications. Per Energy Conservation Program, all machines will turn off automatically at 6 p.m.
What if I need additional software/ hardware installed on my computer?
You must contact your ITS. RRISD policy states that only district purchased and APPROVED software can be installed on a district machine.
What if I need to move a desktop computer to another location in the room?
Before you do, please call your ITS. Computers should be located near the wall plate for the projector so that the video and audio cables can be used to connect the two together. Longer cables are not available.
What if my computer freezes or behaves erratically?
Always REBOOT first. Rebooting will fix most of the problems that occur within the operating system. If it doesn't, contact your ITS using the red plus on your desktop.
Tech Help
Use the red plus sign desktop icon.
Sign in with your network login.
Submit the form.
Your ITS will be the first to see your help ticket.
Most problems are resolved within 48 hours.
Passwords
Password Requirements/Change Your Password
Promethean Products
Promethean Board Troubleshooting Checklist
Promethean Training Module 1 - Handout
Promethean Planet (now called Classflow - free membership)
Report abuse