• If the keyboard and/or trackpad are not working correctly, try completely shutting down the chromebook and turning it back on again.

• If the trackpad is having issues and you have a USB mouse plugged in, try unplugging the mouse and restarting the chromebook.

• If that doesn't work or only certain keys are not working (like the T and Y keys) please reference the Hardware Damage page.

• If you see orange boxes everywhere you click and your chromebook talks to you it is most likely the Chrome Vox tool in the Accessibility settings. Watch the video below to learn how to turn it off.

• Video: Check Accessibility Settings and Turn off 'ChromeVox'

• Try holding the control (ctrl) key down and pressing the + or the - keys to increase or decrease the size/magnification. Or, check the display resolution in the settings.

  • Video: Chromebook Display Resolution

• Check the Accessibility Settings to Turn off 'Full Screen Magnifier'

  • Video: Chrome Accessibility: Full Screen Magnifier

Keyboard

• My keyboard isn't typing in English.

  • Your keyboard language might have been switched. It should be set to English (US). Watch the video below to learn how to change the keyboard language.

  • Video: Check Keyboard Input Language

Chrome Language

• The ENTIRE chromebook is in another language.

  • It is possible that the Chrome OS (operating system) settings were changed from English to another language. Watch the video below to learn how to change it back or go to: Settings: Advanced/Languages, 'Manage languages in Chrome OS settings', Languages and Inputs should be set to English.

    • Tip: It is helpful to pull up screenshots of the settings screens that are in English (search for them online from a different device). Or, use another chromebook to click through the same screens in English while you click through the screens in a different language. It will help to know where to click when you can't read what it says.

• Certain websites or parts of websites are not in English that are supposed to be.

  • It is possible that the 'Google Translate' tool is translating parts of a website to another language. Watch the video below to learn how to turn off Google Translate.

• Video: How to Change Your Chrome Settings to English and Turn off Google Translate

• Power your chromebook completely off.

• Open the lid and gently place it upside down on a hard surface. (It should look like a tent or an A with both edges touching the table and the keyboard facing down.

• Leave the chromebook in that position and powered off for at least 24 hours (longer if it was a lot of liquid) to dry out.

• Once it is dry, try powering it on again. If it won't turn on or turns on but does not work correctly, see the Hardware Damage page for the next steps.