Troubleshooting

What can I do before before contacting the teacher?

Restart the chromebook
Attach a mouse
Check the Wifi connection
Use the Chrome browser ******
Try another device (home computer)
Review the information below

Still having issues?

Email the classroom teacher. They will then contact the RPS helpdesk if support is still need. The Helpdesk will then reach out to parent/student for support.

Testing Microphone issues?

Open up google doc and choose Tools, Voice typing. If it works, then it is not a hardware issue.
Websites will prompt you to 'allow' microphone access. If you choose block by accident, clear the chromebook history.

Check your camera and audio

Clear Cache/History- Fix for many issues

Clear Cache- FortiClient error.mp4

Update Google Chrome Browser

Update Google Chrome

To clear the history:

Open a New Tab at the top of your Chrome Browser.

Press CTRL + H

Choose “Clear Browsing Data”.

Tick all of the boxes, then under “Time Range” choose “All Time”.

Click “Clear Data”

After Clearing the Cache, restart the device and try again.
To update Chrome, go to "Settings" and "About"

Check/Reset WIFI connection on a school chromebook

Reset Wifi on Chromebook

Google Meet Connection Tips

Close google classroom and reopen
Copy the link from the classroom banner, open a new tab and paste the link
Restart the chromebook
Clear cache - see above

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