REEF provides assistance for a variety of tasks and requests that might occur while operating:

• Troubleshoot order related issues

• Update settings of your location in the DSPs:

  • Regular hours of operation and holidays

  • Address geopin & coordinates

  • Pick-up instructions

  • Prep-time

  • Enabling/disabling customer pick-up

• Update content lineup from the vessel as needed (deactivate or reactivate)

• Activate marketing promotions and update existing campaigns (modify, terminate and replace) effective immediately

• Submit reimbursement requests to the DSPs for non-paid unavoidable cancellations which your location is not responsible for

• Manage customer feedback after they rate their orders in their ordering app

  • Ratings: users can rate restaurants on a scale of 1–5 stars, and the DSPs apps add the ratings to an average displayed to customers before and during a trip. Negative ratings are prioritized to proactively engage with the customers hoping they order again in the future.

  • Reviews: replying to customers' comments, both positive and negative. Negative reviews are prioritized and processed by providing a discount for a future order*

• Escalate Food & Safety issues reported by the customers

• Pause or Resume specific content or the full vessel if a problem arises