SETTING UP SMS TEMPLATE

1. Click your initials on the upper right corner and select "My Account"

2. Under settings, select "SMS" Tab then click on "+Add SMS Message"

3. Configure the following and Hit "Save Changes"

4. Once all templates are added select "Dial sessions" Tab then click on "Dispositions"

5. To view the dispositions, select A or B dialing set

6. Click on the pencil icon to edit the disposition

7. Select the template you need to assign on the disposition and hit "Save Changes"

SMS SETTINGS OPTIONS

SMS TEMPLATES:

Phase A - Drivers not reached

Hi, this is [Your Name] from DoorDash. I see you started your Dasher application but haven’t finished. I’ll follow up again to help you!

Phase A - Drivers reached and will follow up

Hi, this is [Your Name] from DoorDash. Thank you for the time. I'll follow up in a few days to confirm you've passed your background check and started driving.

Phase B - Drivers not reached

Hi, this is [Your Name] from DoorDash. You’ve completed your background check but haven’t started dashing. You can start driving at anytime. I will follow up in a few days to confirm you've started driving and answer any questions you may have.

Phase B - Drivers reached and will follow up

Hi, this is [Your Name] from DoorDash. Thanks for your time. I will follow up in a few days to confirm you've started driving.

Crimson with Follow up

Hi, this is [Your Name] from DoorDash. I would like to share that Crimson will soon replace DasherDirect for instant pay. You may go to your Dasher app's earnings tab to switch. I'll follow up with you to check if you have questions about the update. Thank you

Crimson Final

Hi, this is (Name) from DoorDash. I'm reaching out to remind you to switch to Crimson, our new instant pay system replacing DasherDirect on January 21. To switch, open your Dasher app, go to the Earnings tab, or click the pop-up reminder and follow the steps. Activating your Crimson account is quick and requires just a few details, with no credit check. If you run into issues, contact us at 855-431-0459 or through the chat in your Dasher app."

TEMPLATE APPLICATION

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