Come and Try Parent Presentation

Set aside a seated area within your facility where you can comfortably seat approximately 10 people. Quite often both parents will attend, plus support team (grandparents etc). Where possible use a quiet space where distractions are minimal.

Collect the attendance sheet and ensure that you have everyone in the allocated area. Sometimes families may get lost, so if necessary send out a search party to find them. Once everyone is ready, commence the presentation on time - do not leave families waiting.

INTRODUCTION

Hello and welcome to Rackley Swimming Parkinson. My name is Rachael and I am the swim school coordinator here at Parkinson. During today’s presentation we will have a quick chat about the features that are located within the facility, the benefits of baby swimming, and answer any questions that you may have. Then we will hop in the water and show you some of the many activities that your child will be doing during class time.

Rackley Swimming is a family owned swim school with 16 swim schools across Queensland. Our friendly, qualified staff are passionate about teaching children to develop the necessary skills and confidence they need to be safer in and around the water. Our Baby Swimming Discovery Program caters for ages from two months to three years of age.

DISCOVERY BABIES PROGRAM INFORMATION – use brochure

Our Discovery Baby Swimming Program is broken into THREE levels. Each level is appropriate for the child’s age, their swimming ability, and their overall development. All classes are 30 minutes in duration, with a maximum of 6 children per class.

Discovery 1 is designed for children from 4 months to 12 months. In this level we introduce the parent to being able to recognise aquatic readiness signals, as well as have you and baby comfortable working together in the water.

Discovery 2 is for children aged from 12 months who typically have not had classes before, or have graduated from our Discovery 1 level. Swimmers will be learning to paddle and kick 2-3m, monkey walk unaided, as well as developing their independence in the water.

Discovery 3 children will typically be aged from 18-20 months, and in most cases will have been promoted from Discovery 2. Children will be showing independence in the water, performing safety related skills that will see them confident and comfortable in the water.

We also have our FREE Baby SPLASH program that caters for children from 2-4 months. These classes are specifically designed to introduce parents and their new born to the wonder of bonding in the water. These classes also allow us to show parents what their babies are capable of, as well as learn some exciting tips that they can utilise at home or during lessons.

Classes are conducted Monday to Friday <list approximate times>, Saturday <list approximate times> and Sunday <list approximate times>

PACKAGES – use brochure

Research and experience has shown us that children who swim two or more lessons per week year round make significantly faster progress in their swimming and development than those who swim once per week. With this in mind, Rackley Swimming have introduced our new family friendly swim packages. These packages allow you to not only receive more lessons and extra value, but also your child will be a safer and more proficient swimmer. Our multi lesson packages also include unlimited make-ups and no registration fee.

Upon enrolment each child will receive a welcome pack; <show the pack and what is in it> This pack includes a swim bag, Rackley Swimming towel and a swim school calendar with all the relevant class information on it, including what to do if you are going away on holidays. This is ideal for putting on the fridge to refer to when needed.

Our payment system works on a fortnightly debit system. You can commence classes at any time and to cease classes you simply need to provide us with 7 days notice prior to the date you wish to finish. All the relevant information is in the pack that you have received today.

HOUSEKEEPING

Our centre operates year-round and our indoor pool is heated to 32° Celsius.

Each class level is usually assigned a designated teaching area. Your teaching area will normally be the same each week and is signified by the area signage on the side of the pool.

At the end of your sample class today you will be given a ticket that corresponds with the correct level for your baby to commence classes with us. If you hand this back to our customer service team they will be able to help you with booking into your preferred day and time.

If you have not already toured our centre, the change rooms are located <point out location>, we also have baby change tables <point out location> and on deck pool showers <point out location>

Swim nappies are a government regulation unless the child is well toilet trained. We suggest reusable nappies to make things more affordable. We also have disposable swim nappies available for purchase.

QUESTIONS?

SAMPLE CLASS

Your teacher today will be <insert teachers name if not yourself>

Today we will be in teacher area <notify teaching area>

<Presenter to lead parents to teaching area, talking and answering questions if necessary>

CONCLUSION

At conclusion of the sample class, the presenter should ensure that everyone hands their ticket back to the customer service team even if they do not wish to book. If not booking then note the correct level on their file and let them know that we will contact them within the next couple of days

Change the Status to the relevant field on Simply Book for all enrolled children - this can be done through the Calendar view.

The default status should be showing 'Moved to Links'. Update each family's status depending on the outcome

• Session Attended / No Booking - Moved to Leads Doc

• Session Attended / Does not wish to book

• Session Attended / Enrolled

• Non Attendance / No Show

The difference between the two 'Session Attended' options is that one has indicated they do not wish to enrol, the other option is for follow up.

For further content on Simply Book please click here