FAQs

Can we install our own Apps?

No. All necessary apps are installed remotely by the district.

Can I buy a second power adapter for my iPad?

You can purchase a second charging cable for your iPad at https://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Delectronics&field-keywords=lightning+cable or a second 12 watt charging brick like these https://www.amazon.com/s/ref=nb_sb_noss_2?url=search-alias%3Delectronics&field-keywords=12w+iPad+charger&rh=n%3A172282%2Ck%3A12w+iPad+charger . These are also widely available at local stores. Phone charging plugs will also work but lower wattages will charge much slower.

How can I improve my battery level?

There are several things you can do to get longer battery life:

• decrease the brightness of your screen - maximum brightness makes the battery drain faster

• turn off background app refresh for everything except your Google drive and Google apps

• use the charging brick that you were issued (12 W) instead of a lower powered phone brick

• plug in your iPad to charge when you get the low battery message at 10% and turn off streaming music

• turning off your iPad overnight while charging will get better results and charge faster

What do I do if my iPad won't charge?

A few things that can help. First of all make sure they are using the larger charging plug that they were given with their device. It is a higher wattage and charges faster than smaller phone chargers. Also, Zoom is extremely battery intensive and will drain the battery on any device very quickly. We recommend that students leave it plugged in all day if possible.

How can I fix this app that stopped working?

Every once in awhile apps on the iPad might stop behaving correctly or might need an update. When this happens you can press and hold down on an app icon and tell the app to Delete. After it is gone you can either wait a few minutes for it to reinstall or if you don’t want to wait you can look for an app called Manager with a sideways Wifi symbol on it. That is essentially the Pattonville app store and you can tell it to install the Canvas app. Re-Installing Apps on your iPad

How come I am missing an app?

Check to make sure there are no apps that are half installed and kind of grayed out. If so press and hold on those apps and tell them to Cancel install. You can also look for an app called Manager with a sideways Wifi symbol on it. That is essentially the Pattonville app store and you can tell it to install the Zoom app from there once any grayed out app has been cancelled. Re-Installing Apps on your iPad

How come I can't login to Zoom?

When you click on your Zoom link and it asks you to login you want to leave the company domain box alone. It should say psdr3-org in that box. If you just click return or Go then it will ask to open Zoom and then sign in with google and you should be good to go. This video shows you the process: https://youtu.be/fg4SaOvafy4 If it doesn’t take you right into the meeting then go back to Canvas and try the link again and it should work. You should only have to login to that meeting the first time and next time you access it should take you right in.