For Families

Tips for Managing Screen Time

Frequently Asked Questions (Click the down arrow to reveal answer)

We're having trouble connecting to a Brookline learning platform: Google Classroom, Seesaw, or Canvas

Brookline tools work best with the Chrome Browser. Test your internet connection and make sure that you're able to reach other sites. Try clearing the browser cache, quitting the browser and launching again. 

How can we share multiple users on one computer?

Sharing a family computer can often cause issues when submitting work from Google Drive or when working with programs like Canvas or Edpuzzle.

The Google Chrome Browser can support multiple users accounts. The secret is to use the "Sign In" feature.  

This video explains how to add multiple signed in users on one Chromebook.

Are there any tools to help minimize student distractions on the Chromebook?

Families have found that the Chrome Extension: Site Blocker from E-Tech to be helpful. You can learn more on the Site Blocker Page

I'm concerned about what my child is doing on the Chromebook. How can I see where they've been?

Students cannot delete their browser history on brooklinek12.org school accounts. Google stores a history for up to 90 days.

You can easily view their history on their Chromebook, by opening Chrome and pushing the CTRL and H buttons at the same time, or clicking on the 3 stacked dots in the upper right corner of the browser and going down to History. This will open up the history page that shows where you student has visited on their Chromebook.

You can also download a student's browsing history with the Chromebook Extension: Export Chrome History from Jarett Lee. Learn more here

What options are available for home internet service.

Internet via a home cable connection provides the most reliable and fastest connection for most families. Astound (formerly RCN )and Xfinity (formerly Comcast) both offer reliable service. Both providers offer $30 monthly discounts to households that qualify for the Federally funded Affordable Connectivity Program (ACP)

This document on Home Internet Options provides details. 

We're having trouble connecting to a learning resource assigned or shared by a teacher (i.e.Screencastify or Scratch).

 Email your teacher with a detailed description of the problem. 

We're having trouble with the Chromebook on loan from Brookline Schools

Many problems can be solved by restarting the Chromebook. Hold the power button down for 10 seconds. If problems persist, please have the student inform the classroom teacher or the school Educational Technology Specialist.