Implicit bias refers to the attitudes or stereotypes that unconsciously influence our behavior. These biases are shaped by culture, media, and experience—and everyone has them.

Bias can show up in subtle ways—how we speak to someone, how much time we spend with them, or how we interpret their behavior. Left unchecked, it can lead to unequal treatment or missed opportunities to connect.

How to Manage Bias:

• Pause and reflect: Ask yourself, Would I be reacting the same way if this person looked or spoke differently.

• Diversify your input: Learn about people from different backgrounds to challenge internalized stereotypes.

• Use facts, not feelings: When making decisions or observations, stick to evidence. Example: “This pet seems lethargic,” not “This person probably doesn’t take care of their pet.”

• Embrace accountability: If a teammate points out bias, listen openly and use it as a chance to grow.

Compassion and respect are foundational to our work. Cultivating awareness of bias helps ensure we’re delivering equitable care.

As part of practicing cultural humility and trauma-informed care, it’s essential to respect and affirm each person’s gender identity and chosen name or pronouns. Many of the individuals we serve may identify as transgender, nonbinary, or gender-nonconforming—and may not always feel safe or accepted in traditional care settings.

Why This Matters:

• Misgendering (using the wrong pronouns or name) can feel disrespectful, invalidate someone’s identity, and trigger past trauma.

• For many people experiencing homelessness, especially trans and gender-nonconforming individuals, healthcare has not always felt safe or inclusive.

• Using correct pronouns is a small action that builds immense trust.

How to Practice Respect:

• Ask, don’t assume. If you’re not sure, it’s okay to politely ask:
  “Hi, my name is [Name]. I use she/her pronouns—how about you?”

• Use the name and pronouns a person shares with you, even if it’s different than what’s on paperwork.

• If you make a mistake, apologize briefly, correct yourself, and move on without making it about you.

• Avoid gendered language like “sir” or “ma’am” unless you know someone prefers it. “Hi there,” or “How can I help you today?” works for anyone.

💡 Example: "This is Rocky, and Rocky's person, Bailey.”

As a Team:

• Model inclusive behavior so pet parents and teammates feel safe and seen.

• If you notice another volunteer consistently misgendering someone, address it kindly or flag it for your team lead.

• Include pronouns on name tags or volunteer badges when possible to normalize sharing and asking.

Respecting gender identity is not about getting everything perfect—it’s about creating an environment where everyone feels acknowledged and valued.