VIP Cancellation

Cancellation Tools:

• Explain how they were signed up

• Explain VIP membership benefits & Probe if they have activated their VIP account.

  • If not activated, advise to activate first. Inform the customer about the activation email that they receive.

  • Or provide registration link: https://nivabeautyvip.com/account/register

• Cancel

Refund Tools:

• Explain Benefits

• 50% Partial Refund

• Full Refund

Valid Threats: IRATE, FTC, AG, BBB, BANK

• 50% Refund

• Full Refund

NOTE: All Threat Calls should be submitted on the form below:

NIVA Threat Notification

https://docs.google.com/forms/d/e/1FAIpQLSfqs2glyZ8Gwn60d596-q0-Ov9rYPH7tTf5sbzHZPOcP3t1mg/viewform

Note: Can issue refund within 30 days, if customer is asking for more - submit a CIF.