Is the website secure?
Absolutely! We use SSL security to ensure all your personal information is encrypted.
We do not store your credit card information and it will be used one-time only upon purchasing your product.
We never store any information about our customers private details!
How can I track my order?
Upon placing your order, please allow 24-72 hours to have your order processed.
Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email.
Then you can then track your order by going to this page - TRACK MY ORDER<- Order Lookup Page
How do I order on your website?
Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Where is Niva Beauty™ located?
Niva Beauty™ operates in many countries around the world! We have multiple warehouses based out of USA, Germany, and Asia.
Our head office is located at 5 Mariner Terrace, Suite 1801, Toronto ON.
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment centre to their geographic location.
Does Niva Beauty™ have quality guarantee?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
Shipping Cost?
We provide free worldwide shipping for all orders above $50*! Any order below this amount will be charged a flat rate of $9.95.
Please note - Heavy and Fragile items are subject to additional shipping charges that levied on a per product basis. These items are not eligible for Free Shipping Over $50.
Do you ship worldwide?
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
How long does shipping take?
Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-16 days. For International orders, please allow up to 5-20 days.
What is the shipping and handling process?
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
Return Policy
You can choose between a refund in store credit or a refund to your original payment method does not cover the cost for return shipping.
As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us using the contact form to the side to initiate a return! :)
Does Niva Beauty™ offer full refund?
Yes! We have a 15 day refund Policy.
simple reach out to us and we will give you a full refund no questions asked.
Does Niva Beauty™ offer free returns?
Yes! Simply just reach out to our customer support here and we will walk you through the process.