Troubleshooting Steps:
Make sure the product is fully charged
Make sure the cable is working
Switch out the cable.
Allow for 24 hours for it to be charged then try again.
And if the product is broken we will send a new one out only if it is in the 15 day window period. If the customer has asked for a refund and it is outside of the 15-day window we can only give a max 15% refund.
*If still claiming defective or broken, advise the customer to send video proof to our email support so we can request a reshipment.
*CIF all Reshipment Requests.