CONFERENCE & SEMINAR ROOM GUIDES

🛠️ TROUBLESHOOTING

NO POWER

1. Check power connections and ensure the power adapter is securely connected to both the Owl and the power outlet.

2. Hard restart the Meeting Owl. Unplug the Owl, wait 10 seconds, and plug it back in.

OWL NOT RECOGNIZED BY COMPUTER

1. Ensure the USB cable is securely connected to both the Owl, USB transmitter, and computer.

2. Hot-swap aka remove the USB cable from the back of the Meeting Owl, wait 10 seconds, and reconnect. At times this can refresh the signal.

POOR AUDIO/ VIDEO QUALITY

1. Adjust audio and video settings in your video conferencing application: i.e., Zoom.
   Under Audio Settings > Audio > Audio Profile. Select:

   1. Original Sound for musicians with echo cancellation

   2. Live Performance audio

   2. Ensure a stable internet connection.

AUDIO AND/OR VIDEO NOT WORKING

1. Ensure the Owl’s microphone is selected in the video conferencing application i.e. Zoom.

2. Check if the microphone is muted in the software or on the Owl's physical mute button near the bottom of the device.

3. Ensure the Owl’s camera is selected in the video conferencing application.

4. Update your video conferencing application i.e. Zoom to the latest version.

ECHO OR FEEDBACK

Audio issues in Zoom can occur when multiple people in the same room have both their microphones and speakers active at the same time, creating an audio loop. In this situation, the microphone on one laptop may pick up sound coming from another person’s speakers and send it back into the meeting. This can lead to either echo or feedback. 

Echo is typically heard as a delayed repetition of sound—such as hearing your own voice played back shortly after speaking—and it can be made worse by room acoustics, especially in spaces with hard surfaces (like glass, walls, or tables) that reflect sound back into microphones. 

Feedback, on the other hand, is a continuous, high-pitched screech or loud hum caused by a self-amplifying loop between a microphone and a speaker. In simple terms, echo is reflected sound (often influenced by the room), while feedback is a rapidly escalating audio loop between devices.

HOW TO FIX IT

• One Audio Source: Only one person in the room should have their computer speaker and microphone enabled.

• Mute Others: All other participants in that room should fully mute their computer microphones and speakers.

• Use Headsets: All users should use headsets or earbuds to keep audio private and avoid microphone pick-up.

• Use Telephone Audio: If multiple people are in one room, have only one person use their phone for audio while others connect via computer with audio disconnected

specifications

CAMERA 

• Single custom-designed 360°panoramic fisheye camera to eliminate image distortion

• Camera view shows optional 360° panoramic view of the room and face-to-face view that auto-focuses on whoever is speaking

• Output Resolution: 1080p HD

• Field of View: 360°

MICROPHONE 

• 8 omni-directional beamforming Smart Mics

• Smart Mics equalize speaker volume to amplify quiet voices

• Audio Pickup Radius: 18 feet (5.5m)

• Ability to pair two Meeting Owl Pros with Owl Connect to expand video and audio range by 8’ (2.5m) in any direction

SPEAKER 

• Three built-in speakers for 360° coverage and clear in-room sound

• Speaker Output Level: 76 db SPL

GETTING STARTED

Turn on the BenQ display with the remote control or by physically pressing the power button on the front of the unit.

SOURCES

Select your source from the on-screen menu with the remote or use the interactive pen to tap the Connection icon. 

• Mac Mini (Computer)

• Laptop (HDMI port on the front of the display)

• Airplay (Apple TV)

• Miracast (Microsoft Wireless Display Adapter)

• Android (the BenQ operating system for accessing apps, interactivity, digital whiteboarding, etc).

  • • • Refer to the BenQ Basics Teacher Guide for more advanced instructions.

VIDEO CONFERENCING

To use the integrated camera, microphones, and speaker within the room for video conferencing exclusively, select Mac Mini from the Connection Menu (this is what everything is wired to). 

COMPUTER LOGIN & MEETING SETUP

1. Login to the Mac Mini with the wireless keyboard and enter your Pratt OneKey credentials.

2. Launch Zoom or your preferred video conferencing application.

Before you start your meeting, configure the Camera, Microphone, and Speaker settings. 

• • • Camera = Huddly Go

    • Speaker = STEM HUB 

    • Microphone = STEM HUB

Test the microphone and speaker before you begin. The STEM HUB is the integrated ceiling microphone and sound bar below the display.