List of Platforms students may be using, along with some troubleshooting tips.

Support from PPS IT can be reached at support@pps.net Be sure to give them as many specifics of the problem as possible, along with student first and last name.

Student and Family resources from PPS Office of Technology and Information Services

Password Reset Information: If your student needs their password reset, please email Amanda Graham at agraham@pps.net If the student is able to log in, they may be able to reset their own password at https://password.pps.net They will need to set up password recovery questions and answers.

Devices and Hotspots

For successful distance learning, we know Chromebooks and hotspots are a must. Please take our survey and let us know if you're in need. Our team will be working on making sure these devices are delivered to families. If you need multiple devices, please make sure that you fill out one survey per student as soon as possible.

Para el éxito de la educación a distancia, sabemos Chromebooks y puntos de acceso son una necesidad. Por favor, tome nuestra encuesta y háganos saber si usted está en necesidad. Nuestro equipo trabajará para asegurarse de que estos dispositivos se entreguen a las familias. Si necesita varios dispositivos, asegúrese de completar una encuesta por estudiante.

Please complete - OG Technology Google Form

PPS Help Desk for Families

We invite all families to visit pps.net/fall2020 to access a full set of orientation videos and other resources, translated into our district-supported languages, to help you better understand the learning platforms students and teachers are using.

If you or your student is still struggling with any of the aspects of learning technology, please call the PPS Technology Help Desk, which is open from 7:00 a.m. until 5:00 p.m. on school days. We will answer your questions as well as share information and helpful tips about anything related to distance learning technology. The Technology Help Desk is available in all PPS-supported languages. Email support@pps.net or call us:

• English: 503-916-3375

• Español: 503-916-3582

• 中文：503-916-3585

• Tiếng Việt: 503-916-3584

• Soomaali: 503-916-3586

• Русский: 503-916-3583

YouTube Videos:

Google Meet How To - This video will help you log into a Google Meet.

Parent/Student Vue and Soft Start Schedule - This video will help you determine your student’s schedule in Parent or Student Vue and how to utilize the Soft Start Schedule

Make a new folder in Google Drive for your classes

Move a file into a Folder in Google Drive

Additional Helpful Links:

Ockley Green Comprehensive Distance Learning Schedule Starting 9/14/20

Getting Started with ParentVue and StudentVue

Comprehensive Distance Learning Platform & Tools

Quarter Two Virtual Planner for Students

PPS Fall 2020 Information

Family and Student Resource - “How to Prepare for Online School”

Ockley’s amazing Student Engagement Coach, Alisha Kelley, has put together the PowerPoint resource titled “How to Prepare for Online School”. You can find the PowerPoint HERE. Please reach out to her at akelley@pps.net if you have any questions or need support.