Communication between Home and School
Communication between Home and School
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Getting in Touch with Us
We love staying connected with our families and community! Here are the best ways to reach us:
📞 Phone: 01495 222128
📧 Email: PontllanfraithPrimary@sch.caerphilly.gov.uk
🌐 Website: www.pontllanfraithprimary.co.uk
📸 Instagram: @pontllanfraithprimary
Teacher email addresses can be found on their class pages on our website.
Home–School Communication
We’re here to help and want to make sure your messages reach the right person:
Absences or urgent messages? Please call or email the school office—not your child’s teacher.
Day-to-day questions or concerns? Feel free to email your child’s class teacher. If it’s important that the message is seen before school starts, please call the office instead, as teachers may be unavailable or unable to check emails early.
Your child’s teacher is your first point of contact for most matters, including concerns or complaints. They’ll let you know if it’s appropriate to speak with the ALNCo, Deputy Headteacher, or Headteacher.
Formal complaints are handled by the Headteacher at Stage B of our complaints procedure. If you’ve already spoken to the class teacher and still have concerns, please contact the Headteacher in writing (email is fine).
Safeguarding concerns should be reported directly to the Headteacher or Deputy Headteacher. Please call or visit the school office.
Staying Informed
📝 Homework: Log in to Google Classroom
🎨 Nursery–Year 2 Work Samples: View on SeeSaw
📸 Instagram: Follow us for school updates, local opportunities, and celebrations
📄 School Policies & Newsletters: Explore the school website for information, all newsletters are posted on the News page and the calendar is kept up to date with key dates
A Quick Reminder
Please make sure we have your up-to-date phone number and email address so we can stay in touch.
If you’re unable to receive texts or emails, let us know.
For important communication, please use email or phone—not Google Classroom, Instagram, or SeeSaw—to ensure your message is received and responded to.
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