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General Account Assistance
General Account Assistance
Q: How do I log in to CME University?
A: Log in with your username and password (case sensitive). You may be asked to reset your password. Follow the instructions provided.
Q: How do I create a new account at CME University?
A: Go to cmeuniversity.com, click on "Create New Account" under the “Member Login” area, and follow the instructions to enter your email, create a username and password.
Q: What should I do if I can't locate my account?
A: Check if your account might be associated with a different email address. If not, you may need to create a new account.
Q: How do I deactivate my account?
A: Email Customer Service to confirm your request to deactivate your account. You can reactivate it anytime by contacting Customer Service.
Course and Certificate Information
Course and Certificate Information
Q: How do I find and complete a course evaluation?
A: On the Home page, enter the course ID in the box labeled "Find Post-test/Evaluation by Course", click on the title, select your credit type, complete the evaluation, and view your certificate.
Q: How do I obtain my certificate after completing a course?
A: Your certificate will be available immediately after submitting the evaluation. You can also access it anytime by logging into your account and going to "My History".
Q: How do I claim ANCC Pharmacology hours?
A: Log into CME University, go to "My History", click "View Certificate", select your ANCC credit hours and pharmacology hours using the drop-down boxes, and click "Claim".
Q: How do I change the credit type on my certificate?
A: Contact Customer Service to change the credit type. Ensure you have a downloaded copy of your current certificate before making changes.
Specific Credit Information
Specific Credit Information
Q: How do I submit NABP credit?
A: Your credit information is submitted to NABP CPE Monitor. Check your NABP account within 60 days from the live meeting date.
Q: How do I get ABIM MOC credit?
A: MOC credit is reported to ABIM by the Program Manager on a monthly basis. Check your ABIM account within 30 days.
Q: How do I get AANA credit?
A: Your credit will be submitted to AANA by the Program Manager within 30 days from the day of completion.
Other Inquiries
Other Inquiries
Q: How do I obtain a CPR card?
A: Contact the organization where you took the course. CME University does not produce or offer CPR/AED courses. Consult our ACLS/PALS/BLS page for commonly asked questions or access Contact Information for course providers for further inquiry.
Q: How do I get a refund for a course?
A: Contact the organization you purchased the course through, as CME University is only the accreditation company.
Q: How do I export my certificate to PDF?
A: Click on the red button displayed on the certificate in the email sent from CEcertificates@pimed.com to export to PDF.
Q: What is the PIM Provider Number?
A: The PIM Provider Number is 4008162.
Q: How do I convert EACCME credits to AMA credits?
A: Information on converting EACCME credits to AMA credits can be found at https://edhub.ama-assn.org/pages/applications.
Q: What should I do if my course has expired?
A: Unfortunately, expired courses are no longer available at CME University. You may need to contact the organization for further assistance.
Q: How do I resend my certificate?
A: Certificates can be resent by Customer Service. If it does not arrive in your inbox, check your spam folder and add CEcertificates@pimed.com to your contacts.
Q: What should I do if my credit type is not offered?
A: Select AMA - Other (Non Physician) credit, which will still be accepted by your governing board.
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