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PGA HQ
Director of Golf & Club Operations
Please note: This is not a real job opportunity. No employment or offers will result from participation in this exercise. This position is solely for practice and educational purposes. This is a fictional search based on a position we have filled through PGA ExecuSearch.
ABOUT PGA OF AMERICA COUNTRY CLUB
ABOUT PGA OF AMERICA COUNTRY CLUB
PGA HQ | GOLF FOR EVERY SKILL LEVEL.
The GOOD life can be found on PGA of America Country Club's three golf courses. Fairways weave through the rolling hills and small valleys of PGAHQ’s woodlands. Golfers of any skill level will enjoy and be challenged by whichever course they choose to play. Our courses are meticulously groomed and very well maintained.
THE WANAMAKER
The 18-hole Wanamaker Golf Course is considered our championship layout. This beautiful course challenges from the back tees but can be tamed by playing your choice of the forward tees. The Wanamaker Pro Shop and the Wanamaker Grille restaurant are available to meet all the golfer’s needs before and after the round. A large practice putting green with a short-game practice area is conveniently located near the pro shop.
THE MCNAMARA
With rolling fairways, beautiful vistas, and smaller greens, many consider The McNamara to be the best 9-hole course in PGAHQ. The McNamara golf course is our most scenic course, with rolling hills and magnificent elevated views. The 9-holes are carved through trees and involve many downhill, sidehill, and uphill shots. This course is short but challenging. The autumn views here are breathtaking. Member green fees are inclusive at The McNamara. The McNamara has a practice putting green, driving range, and a pro shop, conveniently located near the first tee. Power and pull carts are available, and walking is allowed. However, because of the rolling hills, walking this course can be a challenge for those not used to the terrain.
THE TAPLOW
The Taplow Golf Course is our easiest and most family-friendly golf course, and member green fees are inclusive. The course has an easy-to-walk layout that includes small greens to challenge your shot-making skills. Beginners and families will enjoy this course for the solitude and relaxed atmosphere. However, there are multiple water hazards, challenging par 3’s, and those pesky small greens that will make you a better golfer. Playing 9 holes at The Taplow Golf Course and pairing it with 9 holes at The McNamara Golf Course will give you 18 holes of varied challenges and tranquil beauty. Power and pull carts are available at The Taplow Pro Shop.
POSITION OVERVIEW
POSITION OVERVIEW
Title: Director of Golf & Club Operations
Reports to: Don Sweeting, PGA; General Manager
Supervises: Golf Course Superintendent, Assistant Golf Professionals, Golf Operations Staff
ESSENTIAL JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS
Provide a high level of customer service to members and guests and create an exciting and upbeat culture for the golf operation.
Engage active and inactive members in club events and activities.
Responsible for the oversight of The Pro Shops and staff, ownership of all retail goods, and maintaining a strong relationship with manufacturers.
Select, supervise, train, and evaluate all employees within the Golf Operations Department to include Assistant Professionals, Pro Shop Attendants, Player Assistants, and Cart Staff.
Collaborate and communicate with the Maintenance Superintendent about maintenance issues that affect the playability of the golf course.
Maintains an attractive and orderly appearance in all Pro Shops.
Overseeing a quality merchandising program tailored to member needs.
Establish and maintain annual and monthly budgets. Takes corrective actions as needed to keep the department on budget.
Oversee daily golf operations and play on the course.
Manage the cart fleet to provide pristine appearance and functionality at all times.
Promote Canadian Lakes and assist with membership recruiting.
Creates interesting, relevant, and engaging golf programs that evolve with member influence.
Promote and coordinate member tournaments, group outings, and events.
Coordinates with FOH and BOH managers about food and beverage needs for events and tournaments.
Coordinate women’s development programs and events.
Expand and manage the entire junior golf program.
Establish a good player development program.
Educate and inform members & guests of The Rules of Golf and Club Policies.
Maintain a formal handicapping system for members.
Attend staff and management meetings as required.
Adhere to federal, state, and local laws regarding safety, health, and employment regulations.
Promote a positive, continuous improvement, collaborative culture for all golf employees.
Must be able to sell the program, the courses, and the tools for becoming a better golfer.
Coordinate with the Marketing Director to ensure all written correspondence, reporting, newsletters, and social media communications for the golf operations are distributed.
EXPERIENCE AND QUALIFICATIONS
EXPERIENCE AND QUALIFICATIONS
Including, but not limited to, the following:
Class A PGA membership is required.
Minimum of five years of experience as a PGA Professional at a private club with Head Professional experience at a member-owned club of similar size and stature preferred.
Bachelor’s Degree from a four-year University or College.
The successful candidate will demonstrate the following:
Exceptionally strong interpersonal and leadership skills.
A clear understanding of the culture of the PGA of America Country Club and the importance of the member experience.
Management and delegation skills to successfully develop our Golf Department to fulfill PGAACC's mission, values, and culture.
Knowledge of marketing, financial management, and retail operations.
Skilled merchandiser with experience in inventory and financial controls.
Strong business management skills, including finance, accounting, cash flow, budgeting, merchandise management, and forecasting skills.
Excellent written, verbal, and communication skills.
Skilled player who represents professionalism on and off the golf course.
A skilled instructor with the ability to balance the needs of the instructional program with the overall needs of the course and membership.
Proficient in The Rules of Golf.
Comfortable with current business and teaching technologies and practices.
Working knowledge of golf course maintenance.
Ability to develop and maintain awareness of occupational hazards and safety precautions. Skilled in following safety practices and recognizing hazards with a strong ability to perform the required role during emergency situations.
COMPENSATION AND BENEFITS
COMPENSATION AND BENEFITS
The club will provide compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:
Golf Shop Merchandise Income
Lesson Income
Driving Range Income
Club Repair Income
Professional development allowance
PGA Merchandise Show travel allowance
Paid time off
Health, dental, and vision insurance
Retirement program 401k match
Disability & life insurance
PGA dues paid
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is July 18, 2025 at 11:59 pm Eastern Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, PGAA Country Club, Director of Golf
Please address all correspondence to - Mr. Don Sweeting, PGA | General Manager | PGA of America Country Club
Keith Soriano, PGA, Lucas Brick, PGA, and Stephen Limpach, PGA are the lead consultants for this search. Please contact them with any questions.
Email: ksoriano@pgahq.com
The employer does not wish to be contacted at this time
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