Contact support@pembrokek12.org for assistance. During the school day, someone should be able to get back to you quickly. We will also offer windows of time during the day when our technology staff may be able to assist you virtually.

Google Issues - Brandon.Hall@pembrokek12.org

Lexia, iReady, Clever - Erin.Tinker@pembrokek12.org

Chromebook Issues - Ken.Cruise@pembrokek12.org

Gmail Issues - James.Ulysse@pembrokek12.org

iPad Issues - Ken.Cruise@pembrokek12.org

PowerSchool for PCMS Families, contact mary.sheehan@pembrokek12.org

PowerSchool for PHS Families, contact janice.webb@pembrokek12.org

Avoid obstacles and interference

Wifi doesn't provide adequate coverage if placed down low in a room. Put your router up high, and as centrally located to users as possible.

Wireless signals don't do well around masonry, metal (think refrigerator) and believe it or not microwaves! Keep your wifi away from these if possible, or at least make sure there isn't an obstacle like this between you and your wifi router.

Traffic

With everyone at home you may experience slower internet, as far more devices are online at once than before, and the demands of working from home have changed the types of traffic.

To alleviate some of this, take stock of what exactly is online and what these systems might be doing.

Video game systems for example use a significant amount of data when on, but can also perform background updates when not in use. Powering them off completely can help. Smart appliances, like televisions, even refrigerators, are capable of being on wifi and similarly send and receive data in the background.

If you have systems that can be shut down (keep that fridge running!!) consider putting them on a power strip, and powering them off that way. In addition to preventing any background wifi use, you'll save some power. Some systems can end up using more power each day idling than actually being used!

With everyone at home it can also help to be mindful of what the internet is being used for. Streaming services for example, like Netflix, Youtube, or internet radio, can monopolize bandwidth fast.

Self-Troubleshooting

The internet isn't a perfect beast, things go wrong! Here are some links you can use to get an idea of what's happening:

downdetector - a quick and easy way to see if there is an outage with many popular services.

pingdom - see a map of real time internet issues.

speedtest - get a real time measure of your internet speed.

Google App Status - see if there is an issue specifically with Google Apps