Quick fixes

• Most issues can be resolved by rejoining the meeting, or restarting the chromebook.

• A known issue has appeared where Google Meet on some chromebooks will freeze the entire chromebook with a black screen. To resolve this immediately follow these steps!

1. Open Chrome OS web browser and type in “chrome://flags/#disable-webrtc-hw-encoding”

2. On the WebRTC option please make sure you choose “disabled”

3. Press “restart” on bottom right.

• Chromebook slow when in a meet and using other tabs? Try this fix for recent versions of ChromeOS, which seems to help

1. Open Chrome OS web browser and type in “chrome://flags/#chromeos-video-decoder”

2. Set this to "disabled"

3. Restart your chromebook

• Google meet not active? Make sure your teacher has started the meeting!

• Google meet nickname not working? Ask your teacher for the meeting link!

• "Unable to join" a meet? The organizer of the Google Meet can directly invite you in a pinch.

Google Meet is resource intensive and we recommend these tips to avoid issues. (in order of most impactful)

• Use Spotlight View or turn camera off

• Close all tabs other than Meet

• Update your Chromebook

• Restart the computer, and/or WiFi router if applicable

• Clear browsing data (cookies, cache, browsing history, etc.

• Check WiFi network to ensure you are using your best home network

• Remove Meet extensions

• Remove other extensions

  • Reboot Chromebook Often

• Turn off bluetooth

• Use built in microphone

  • Close non-essential tabs

  • Check WiFi network

• Reboot router and move device close to router

• Contact cable provider for support

• Ensure 25 Mbps bandwidth and upgrade router

• Apply for Comcast essentials

If audio or video is poor, try the following:

• Use a headset with a microphone.

• Make sure Meet is set to the correct camera, microphone and speakers. Headsets may use the built-in microphone.

  • Change your computer’s video and audio settings

  • Change your mobile camera or audio for Meet

• Disconnect external monitors.

• Make sure your bluetooth headset works with Meet. Some bluetooth headsets work well for normal audio calls but poorly with Meet.

• Update your headset or camera to the latest firmware.