I can't remember my google password! How can I reset it?

Ask your teacher to reset it for you if you can't remember. If you simply want to change your password, visit the BYOD & Wifi page for instructions.

How do I borrow a Chromebook to use at home?

Overnight borrowing can be done in two ways:

1) Ask your homeroom teacher for a Classroom Chromebook

2) Borrow a Chromebook from the LLC; come by during P7 or after school

Return your borrowed Chromebook the next day during TT

How do I add footage to riptide tv?

Please visit the Riptide TV page

How do I request a temporary WeVideo license?

Go to wevideorequest.rtms.ca

What do I do if my webcam and/or microphone isn't working?


How do I get wifi on my personal device?

Please visit the BYOD & Wifi page


What do I do when my chromebook isn’t turning on?

1) Make sure that your chromebook isn't dead (check the charge on the bottom right of your screen.

2) Check your brightness using the sun icons on the top of your keyboard

3) If the CB is showing that it is charged (white light), do a Hard Restart: ESC + Refresh button + Power button. When it asks for an SD card, ignore. Instead, press the Power button to turn CB off. Wait 3 seconds and then turn on CB. Voila!

What do I do if my screen froze?

Do a Hard Restart (see above).

How do I update Chrome on my Chromebook?

Watch this video

Chromebook shortcuts:

copy: ctrl + c

cut: ctrl+ x

paste: ctrl + v

new tab ctrl + t

close tab: ctrl + w

new window: ctrl + n

find: ctrl + f

reload: ctrl + r

undo: ctrl + z

redo: ctrl + w

zoom in: ctrl + +

zoom out: ctrl + -

reopen the last tab that's closed: ctrl + Shift T

To flip the screen to the right: ctrl + alt + right arrow

To flip the screen to the left: ctrl + alt + left arrow

To set the screen to its normal display settings: ctrl + alt + up arrow

To flip the screen upside down: ctrl + alt + down arrow

How do I take a screenshot on a chromebook?

Hold down on ctrl + shift + the icon on top the number 6.

How to screen record on a chromebook?

Press and hold down on the ctrl + shift + show all windows (the icon on top of 6)

How do I zoom in and out on a chromebook?

1) Go to the top right of your browser and look for the three dots.

2) Click the three dots and look for "zoom".

3) Use the plus and minus to help you zoom in and out.

What do I do if my chromebook suddenly shuts down?

  1. Turn off your Chromebook, then turn it back on.

  2. Close all your apps and browser windows.

  3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.

What do I do if my chromebook isn’t working?

  1. Make sure your Chromebook is charged

  2. Do a hard restart.

  3. Remove all connected USB devices.

  4. Sign in as another user.

  5. Remove apps from Google Chrome.

  6. Update the operating system.

  7. Contact the manufacturer.

What do I do if my computer/chromebook is lagging or glitching?

1)Close any browser tabs you're not using.

  1. Turn off your Chromebook, then turn it back on.

  2. Open the Task Manager (press Shift + Esc).

  3. Close any apps or windows you're not using.

  4. Try turning off some of your extensions: Open Chrome . At the top right, click More . Choose More tools Extensions.

My screen is flipped/rotated, how do I fix it?

Hold down the CTRL + ALT + up arrow that will straighten your screen out. You can also try the left and right arrows if your screen is sideways and you can also hit the down arrow if you want to turn it upside down for some reason and that's it!