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Select each support title BELOW to expand the FAQ.
Select each support title BELOW to expand the FAQ.
I need a UNIT e-mail (Google account)
I need a UNIT e-mail (Google account)
You probably have one! Accounts are created automatically based on eServices information.
I need an account early
I need an account early
Request an account below. Login info will be sent to your eServices EMAIL PRIMARY address and will expire in 48 hours. Enter that home address in the IT request.
I need my password reset
I need my password reset
Reset your password here: https://www.google.com/accounts/ForgotPasswd. (Trouble? See tips here.)
In most cases, your account/e-mail address is firstname.lastname@pcrcap.org.
If you click "Forgot email?" you may enter the e-mail address you have registered in eServices as your recovery e-mail. (See below.)
You can reset your own password if either:
Your eServices record contains either "CELL PHONE - PRIMARY" or a non-PCR e-mail address, preferably "EMAIL - SECONDARY". To set these, follow these instructions.
You have set a recovery e-mail address or phone number in your account as described here.
If you cannot reset your own password, request a password reset below. Login info will be sent to your eServices personal EMAIL address and will expire in 48 hours. Enter that home address in the IT request.
I transferred out of THE UNIT and need to access my e-mail or files
I transferred out of THE UNIT and need to access my e-mail or files
Request temporary reactivation of your previous unit account below. Any responses will go to the email address you enter in the request.
I need different IT support
I need different IT support
Request it below. Any responses will go to the email address you enter in the request.
First ensure we can contact you.
First ensure we can contact you.
Add your personal email as a secondary address in eServices. Follow these instructions.
If your @pcrcap.org email is the only address in your eServices record and you cannot log in to your PCR account, we cannot contact you!
Use an email address from eServices and include your name & CAPID in your help request. Otherwise, we must contact you to verify your identity.
Do not enter your @pcrcap.org address if you cannot access that e-mail account.
Check your email after submitting a help request. Any responses to your request will go to the address you enter. Check Junk Mail or Spam if you don't see anything.
Be patient. :) Once we receive a help request, we take care of it as soon as we are able - generally within hours or the next few days if we are unavailable. Only a couple of us work part time on IT. Be sure to check your e-mail, including your spam / junk mail folder. If you still have not heard from anyone, contact us via e-mail.
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