How can I restrict access to a patient's record?

As a team professional, you can temporarily remove access to a patient's record from the patient and their carers. This is useful for patients who cannot safely manage their own record, for example during a mental health crisis, or for cases where there are safeguarding concerns.  While the access is restricted, the patient will not be able to log in and carers will not be able to access the patient's record. 

You  can still access and update the record while it is ‘frozen’ but the patient and their carers are unable to.

How do I freeze a record?

1. On the summary page of the patient record click 'Freeze record' button.  No email notification will be sent to the patient or their carers to tell them that the record has been frozen. This is to respect the local safeguarding process. When the patient tries to log in, or when the carer tries to access the record, they will be shown a message stating that the record is unavailable. 

2. You will  be shown a confirmation message which explains the implications of freezing a record and asks you to confirm you wish to proceed. Click 'Yes' to continue.

How do I unfreeze a record?