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Occasionally, things go wrong and you may not be happy with the service you receive from us. Please let us know if this happens and we will do all we can to put matters right quickly.
If you would like to register a complaint with PKB, please submit the following support form. Please include as much information as possible in your submission.
https://patientsknowbest.com/contact-us/
We will acknowledge we have received your complaint within three working days, and aim to provide a full answer within 20 working days. Sometimes it can take longer to resolve issues. If that happens, we’ll explain to you what the options are and how long it is likely to take.
1. We’ll investigate your complaint.
2. We’ll send you a response and we’ll ask for your feedback.
3. If you’re not happy with our initial investigation, we’ll look into the points you raise.
If you’re not happy with the response you receive from us, you can request a complaint case revision by Patients Know Best CEO, Mohammad Al-Ubaydli
The Citizens Advice Bureau offer an impartial service and can advise you if you need any help with making a complaint against Patients Know Best. To find out more, please contact your local Citizens Advice Bureau.