Things To Keep In Mind

Submitting Helpdesk Tickets

• Tickets are strictly required: Please submit all requests through Incident IQ or by emailing helpdesk@parkwayschools.net.

• Hallway chats require a follow-up ticket: You are always welcome to mention tech issues to me in passing, but please follow up with an official ticket afterward. Verbal requests are easily forgotten during a busy workday—a ticket is the only way to guarantee your issue gets tracked and resolved. 

• Don't stress the category: If you can't find a direct fit for your issue, select "Not Listed" or "Other" to push it through. I will re-categorize it for you later.

• Check your email: Watch for updates on open tickets. Follow-up details are often needed to complete a request, and work cannot move forward without your reply.

Student Chromebooks

• Students must bring their fully charged Chromebook to school every day.

• There are no loaner chargers available. Loaner Chromebooks are strictly reserved for students who have turned in their device for official repairs.

• Turn in any unclaimed Chromebooks found in your classroom to Eugenia immediately so she can reunite them with the assigned student. Please do not keep these as "classroom Chromebooks," as this results in an unnecessary fine for the student and missed work.

Substitute Laptops

• If your substitute needs a laptop while you are out, please leave your school laptop for them to use.

• Otherwise, substitutes may check out a sub loaner Chromebook directly from Eugenia.

Personal Devices & File Storage

• Personal Devices: Eugenia cannot work on personal devices, including personal cell phones or non-district computers.

• Save to Google Drive: Store all work files in Google Drive. Saving locally slows down your computer and risks permanent data loss if the device crashes.