Our requirements

PBB has a contractual obligation to deliver 95% of all funded peer support group meetings. And we have a moral obligation to provide continual support to attendees.

If a scheduled Facilitator is unable to run a meeting (due to illness, work, family, or any other reason), the meeting must still go ahead in some form to provide support for local attendees, and meet funding requirements.

Purpose of this quick reference guide

If the in-person meeting cannot proceed, an online alternative will always be provided for local attendees so the service is never cancelled. This quick-reference guide provides Facilitators with what to do if they cannot run their scheduled in-person peer support group.

What to do if you (the Facilitator) cannot run your meeting

1. As soon as you know you cannot attend, immediately contact:  

   • Your State Manager, and  

   • HQ Operations (Phil Lamport & JD Knight). 

   • Use SMS or Blink - do not rely on email alone.

2. Operations will check:  

   • Is there an existing online meeting with a similar start time that local members can join?

     1. If yes -  local attendees will be directed there.

     2. If no - HQ Operations will:
        • Create a new online meeting starting at the same time as your scheduled in-person meeting
        • Assign a Facilitator to host it

3. Local group members will be notified immediately via the group’s WhatsApp chat with:  

   • The new online meeting link  

   • The usual local group sign-in code