Our Salon Policies

Our Salon Policies

Welcome to our salon! These guidelines help us create a safe, relaxing, and enjoyable experience for every client.

• Booking & Deposits
  A 50% booking fee secures your appointment. It’s non-refundable, but can be transferred with 24 hours’ notice.

• Rescheduling & Cancellations
  Life happens! Please give 24 hours’ notice to reschedule or cancel. Last-minute changes or no-shows, including sickness, forfeit the deposit. You can transfer your appointment to a friend or family member to avoid losing your deposit.

• Saturday Surcharge
  A 15% surcharge applies to Saturday appointments due to higher staff pay. To avoid it, try weekday or late-night appointments.

• Children Policy
  Our salon is generally not child-friendly. Children under 5 must be able to sit quietly if attending. Bringing a baby? Please call us first to arrange a suitable time when no facials are booked.

• Pets Policy
  For hygiene and safety, dogs and other pets are not permitted. Our salon must remain pet-free for everyone’s comfort.

• Extra Info
  Late arrivals may affect your service, extra time costs $15 per 10 minutes, and patch tests are recommended for sensitive skin or first-time clients.

• Satisfaction & Feedback
  Your experience matters! If you have any concerns, please contact us within 48 hours so we can address them and ensure your visit meets your expectations

Thank You

Thank you for supporting our small business! Your understanding of our policies helps us protect our staff, provide exceptional service, and keep our doors open. 

We look forward to welcoming you for a relaxing, rejuvenating, and enjoyable experience.

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