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Engineers solve real problems for real people. Let’s pick your challenge!
Engineers solve real problems for real people. Let’s pick your challenge!
Week (1) 1,2,3, Design (1).pptx - Google Slides.pdfEmpathize Mode: Walk in Their Shoes
Empathize Mode: Walk in Their Shoes
Now that you have explored your scenario and started to understand how people feel, it’s time to focus your thinking. Engineers don’t jump straight into solutions—they take time to clearly understand the problem first. A strong solution starts with a clear and specific problem. In this next step, you will take everything you learned from empathy and turn it into one powerful sentence that explains who needs help, what they need, and why it matters.
Now that you have explored your scenario and started to understand how people feel, it’s time to focus your thinking. Engineers don’t jump straight into solutions—they take time to clearly understand the problem first. A strong solution starts with a clear and specific problem. In this next step, you will take everything you learned from empathy and turn it into one powerful sentence that explains who needs help, what they need, and why it matters.
2.1 Card – Define the Problem
2.1 Card – Define the Problem
2.1 Card – Define the Problem
👉 “Can I solve this problem in ONE sentence?”
[User] needs a way to [need] because [reason]
Game: Be the Human Detective
Game: Be the Human Detective
Mission:
Understand your user deeply
Example
Example
Water doesn’t come from a tap
Water doesn’t come from a tap
Before Watching
Before Watching
Think about:
Think about:
- What does clean water mean to you?
- How would your day change without it?
While Watching
While Watching
Pay attention to:
Pay attention to:
What people are experiencing
What people are experiencing
Challenges they face daily
Challenges they face daily
How they feel
How they feel
Scenario:
Scenario:
People in some communities do not have access to clean water at home. They must walk long distances to collect water that may not be safe to drink.
People in some communities do not have access to clean water at home. They must walk long distances to collect water that may not be safe to drink.
Seeing:
Seeing:
Long distances to water sources
Containers used to carry water
Dirty or unsafe water
Limited infrastructure
Hearing:
Hearing:
“Water doesn’t come from a tap for everyone”
People talking about daily struggles
Instructions about saving or using water carefully
Thinking:
Thinking:
“This takes a lot of time every day”
“Is this water safe?”
“There must be a better way”
Feeling:
Feeling:
Tired from carrying water
Worried about health
Frustrated by lack of access
Responsible for helping the family
Needs:
Needs:
Easy access to clean water
Safe and reliable water sources
A solution that saves time and effort
Better living conditions
✍️ Your Task
✍️ Your Task
Now create your own empathy map based on your chosen scenario:
What is your user seeing?
What are they hearing?
What are they thinking?
How are they feeling?
What do they need?
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