Embedded Files
Lack of Connection between ODU and their Students
Lack of Connection between ODU and their Students
We want ODU to build a better relationship with its students. Through Monarch Voice, ODU can learn where to improve and expand.
We want ODU to build a better relationship with its students. Through Monarch Voice, ODU can learn where to improve and expand.
Students are not being heard or noticed due to the minimal communication between students, faculty, the school, and etc. This problem may lead to: students wanting to transfer to other schools, current students harboring negative emotions towards the school, Old Dominion University losing money and students, and ODU not knowing what issues to fix until it is too late.
Students are not being heard or noticed due to the minimal communication between students, faculty, the school, and etc. This problem may lead to: students wanting to transfer to other schools, current students harboring negative emotions towards the school, Old Dominion University losing money and students, and ODU not knowing what issues to fix until it is too late.
Imagine being in a large glass box in Times Square, NYC. There are thousands of people walking past you while you're yelling for help. They can hear and see you, but no one knows how to get you out of the box. There are some people who stop and try to help, but eventually give up and go on about their day. ODU students relate to this scenario, as well as ODU faculty members. There is a disconnect between how to properly receive feedback and help one another. ODU needs a team of students who know how to get their students out of that box; that not only listens to the students but the faculty as well. And, ODU needs a team who can take action to solve the problems both sides are facing.
Imagine being in a large glass box in Times Square, NYC. There are thousands of people walking past you while you're yelling for help. They can hear and see you, but no one knows how to get you out of the box. There are some people who stop and try to help, but eventually give up and go on about their day. ODU students relate to this scenario, as well as ODU faculty members. There is a disconnect between how to properly receive feedback and help one another. ODU needs a team of students who know how to get their students out of that box; that not only listens to the students but the faculty as well. And, ODU needs a team who can take action to solve the problems both sides are facing.
Building Empathy
Building Empathy
Originally, our team wanted to focus on the issue of ODU having so many phone applications and the portal not being user friendly. However, we were informed that ODU was already solving this issue. They were amused that we came up with that idea in two weeks while it took them years. This was when we realized that the overall problem was ODU receiving proper, quick, and useful feedback from their students.
Originally, our team wanted to focus on the issue of ODU having so many phone applications and the portal not being user friendly. However, we were informed that ODU was already solving this issue. They were amused that we came up with that idea in two weeks while it took them years. This was when we realized that the overall problem was ODU receiving proper, quick, and useful feedback from their students.
Our customers include ODU faculty members and students. As shown in the graphics below, we learned that while students did like the current indirect methods used by ODU to collect information, they feel like ODU does not implement their ideas. The majority of the students want an organization such as Monarch Voice in place.
Our customers include ODU faculty members and students. As shown in the graphics below, we learned that while students did like the current indirect methods used by ODU to collect information, they feel like ODU does not implement their ideas. The majority of the students want an organization such as Monarch Voice in place.
How have you tested it with customers?
How have you tested it with customers?
We tested our product through Innovate Monarchs by utilizing the design thinking process. We also asked friends who attended ODU through face-to-face interaction and text messaging. Additionally, our team created polls on platforms such as Instagram, Snapchat, and Google Forms.
We tested our product through Innovate Monarchs by utilizing the design thinking process. We also asked friends who attended ODU through face-to-face interaction and text messaging. Additionally, our team created polls on platforms such as Instagram, Snapchat, and Google Forms.
Page updated
Report abuse