Onboarding Process

Process Steps Description

Step 1:  Referral Form

• This is how the Provider notifies Odessa about a new patient to be onboarded.

Step 2:  Technology Screening

• This is how Odessa ensures the home environment is ready for a successful installation.

Step 3:  Schedule Installation Appointment

• If the Technology Screening returns a GREEN, Odessa will schedule the installation appointment with the primary contact.

Step 4:  Installation

• The installer visits the home to perform the installation and train the patient.

• Odessa notifies provider that installation was successful.

• Provider sends an introduction message or video to the patient's TV and the family mobile app.

Resources

For Patient and Family

• Family flyer >

• Video demo >

• Patient Consent Form >

For Provider

• Odessa Referral Form >

• Odessa Technology Screening Form >

• Odessa Order Form >