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"Netiquette is the rules of etiquette that apply when communicating over computer networks, especially the Internet." Dictionary.com
"Netiquette is the rules of etiquette that apply when communicating over computer networks, especially the Internet." Dictionary.com
Business Communication & Netiquette
Business Communication & Netiquette
When you are communicating with another individual as the employee or owner of a business/organization, you need to remember to not only communicate clearly, but respectfully.
When you are communicating with another individual as the employee or owner of a business/organization, you need to remember to not only communicate clearly, but respectfully.
The person who is e-mailing, messaging, or posting may be upset, angry, or rude, but it is your role as an employee/owner to address their concern or answer their question professionally.
The person who is e-mailing, messaging, or posting may be upset, angry, or rude, but it is your role as an employee/owner to address their concern or answer their question professionally.
You are representing your company/organization in all communications, and as such need to be a stellar example of your company/organizations professionalism and ideals.
You are representing your company/organization in all communications, and as such need to be a stellar example of your company/organizations professionalism and ideals.
One of the terms used most often for this type of communication is Netiquette.
One of the terms used most often for this type of communication is Netiquette.
When responding via e-mail to a customer/client/interested party, please consider the following netiquette rules:
When responding via e-mail to a customer/client/interested party, please consider the following netiquette rules:
- include a specific subject line title
- identify yourself and your role in the company/organization
- include a proper greeting and closing
- follow the rules of grammar and word usage
- use more formal language than you would in a personal e-mail to a friend
- use spell check
- try and reply within 24-48 hours
- try and include part of their original message in the reply to demonstrate that you are addressing specific concerns
- consider attaching specific information or a link to more information with your response, so the recipient gets as much information as possible
- do not be sarcastic or condescending in your writing style; just address the concern politely and professionally.
- be concise in your response
Adapted from Netiquette Rules of Behavior on the Internet and The Use of Email in Business Communication by Kristie Lorette
Adapted from Netiquette Rules of Behavior on the Internet and The Use of Email in Business Communication by Kristie Lorette
"The best course of action is to simply recognize and be cognizant of the communication hurdles within email—and trying to be a little more human." Sasha VanHoven
"The best course of action is to simply recognize and be cognizant of the communication hurdles within email—and trying to be a little more human." Sasha VanHoven
Please read this article from 99U about Avoiding Miscommunication in Business Communication and consider the following questions:
Please read this article from 99U about Avoiding Miscommunication in Business Communication and consider the following questions:
- What was surprising about some of the advice given in the article?
- Was there something you would not have thought about when communicating in a business environment that this article touched on?
- What was the most important piece of advice about business communication that you learned from this article?
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