Select "OCS Staff Technology Help Desk"
Complete each field. Please be sure to give a detailed description of issue or request, such as room number, planning period, serial numbers, etc.
Once your ticket is submitted, your building level TST will be assigned the ticket for resolution.
Each building Technology Support Technician (TST) supports the network infrastructure and hardware within the building.
Helpdesk Tickets: Printing, Logins, Site Access, Imaging, Hardware Issues
There are six Instructional Technology Specialists (ITS) that support multiple schools and instruction in each.
Helpdesk Tickets: Instructional Application and Support Issues
Note: Regardless of your need for technology assistance, create a help desk ticket.
You may also copy your ITS in the email to helpdesk or contact them directly.
You should receive a response from someone within 48 hours, if not sooner.
Depending on the nature of the ticket your school TST or ITS will work with you to resolve the issue.
Please ensure that as much information as possible is included in the ticket.