Frequently asked questions
Frequently asked questions
CONSIGNOR QUESTIONS
Q. How much do Consignors pay to participate in the consignment sale?
A. Consignors pay a $30 non-refundable fee to participate in our sale, which is paid through PayPal during the registration process.
Q. I signed up to consign but don’t show as registered. What happened?
A. If you failed to click the “Return to Merchant” link after paying your PayPal fee, your registration may not be complete. Please email consignment_sale@oakhillschool.org and include your consignor number (if you are a returning consignor) and a copy of your PayPal receipt. We will manually register you. If you are a new consignor, please also include your mailing address and phone number so we can set up your account.
Q. I participate in other area consignment sales. Can I get the same consignor number for the Oak Hill Consignment Sale that I use for other sales?
A. Yes! When you register, you can request a specific consignor number. If it is available, we will assign it to you.
Q. What do I do if I cannot pick up my items on Saturday between 2 p.m. - 3 p.m.?
A. Please make arrangements for someone else to pick up your items. All remaining items will be donated at 3 p.m. on Saturday. No exceptions.
Q. Can I pick up my items early on Saturday?
A. Unfortunately, early pickups are not allowed.
Q. Do I have to find my items on Saturday during pick up?
A. At pickup, all consignor bins are sorted by consignor number with your items inside. We ask that you carefully review the contents of your bin to ensure everything belongs to you. If a friend or family member is picking up for you, please provide them with your consignor number.
Additionally, check the Lost Tags table for any untagged items and inspect the Large/Fragile Items section for anything that couldn't fit in your bin.
Please note: Any remaining items at the end of consignor pickup will be donated.
Q. What if I forgot to bring a laundry hamper or storage bin for drop-off?
A. If you did not bring a laundry hamper or storage bin for drop-off, your unsold items will be donated after the sale and will not be resorted for pickup.
Q. What if one of my items is missing at pickup on Saturday?
A. We do our best to keep track of your items, and there is security onsite during the sale. However, if an item is missing or its tag is missing, we will search for the item, but unfortunately, we cannot compensate for missing items.
Please check the Lost Tag Rack and the Donation Area before leaving.
Q. How is payment issued to consignors?
A. Payments are issued via check and will be mailed within 2-3 weeks after the sale. Please ensure your address is accurate in your Consignor Homepage, as that’s where your check will be sent.
TAGGING QUESTIONS
Q. Where can I find the instructions for how to tag?
A. You can follow this link Consignment Sale General Tagging Instructions.pdf - Google Drive
Q. What kind of cardstock should I use for tagging?
A. You must use standard white (non-iridescent) smooth cardstock. Any cardstock weight is acceptable. Paper or colored cardstock will not be accepted.
Q. Where do I buy cardstock, hangers, and safety pins?
A. You can find the necessary supplies in the following places:
Cardstock: Available at any office supply store, Walmart, or Target.
Hangers: Local dry cleaners often sell hangers.
Safety Pins: Available at the Dollar Store, Walmart, or Target.
Q. What color ink should I use for tagging?
A. Only black ink is accepted for tagging.
Q. Can I use a tagging gun?
A. No, tagging guns are not allowed. Tags attached with a tagging gun can easily detach and may leave marks or holes in the clothing. We will not accept items with tags attached by a tagging gun.
Q. If I change the description, size, price, discount, or donation status of an item, do I need to print a new tag?
A. Yes, you must print a new tag. The barcode on the tag contains the information that was entered when it was printed. If you make any changes to the item online, you’ll need to print a new tag to reflect those updates.
If you don’t print a new tag after changing the price, we will honor the lower price listed on the original tag.
Q. If an item did not sell at a previous Oak Hill sale, can I use the existing tag to sell the item in the current sale?
A. Yes, you may reuse the same tag as long as the information remains the same.
To sell the item again, you’ll need to add it to your active inventory:
Log in to your Consignor Homepage.
Select Work With Consigned Inventory from the menu.
Go to Inactive Inventory to view items from previous sales.
Check the box next to each item you want to reactivate, then click Activate Selected Items.
Q. I participate in other area consignment sales. Can I use the same tags from unsold items to sell in the current Oak Hill sale?
A. No, tags from other sales cannot be used. Oak Hill tags are specific to our sale, and you must place your items into the Active Inventory for the current sale in order for them to be scanned at checkout.
Q. What if a tag is missing from an item?
A. We can search for the item in our system if a good description was entered. If we find it, we can print a new tag for you.
Q. What do I do if I am having trouble printing my tags from a MAC?
A. When printing, make sure to uncheck the “Print headers and footers” option in Safari's print settings. If this doesn’t resolve the issue, try shrinking the tags to 95% before printing.
SHOPPING QUESTIONS
Q. Can I bring my children to any of the Pre-Sales?
A. No children under the age of 12, including those in strollers, are allowed at any Pre-Sales. Infants worn in a carrier are permitted.
Q. Can I bring my children with me to my volunteer shift?
A. No children are allowed during your volunteer shift for safety and operational reasons.
Q. If I purchase a large item during the sale, when can I pick it up?
A. Large items can be picked up during sale hours. All items must be picked up by 11 a.m. on Saturday.
Q. What is your return policy?
A. All sales are final. Please inspect your items carefully before purchasing.
Q. Is everything 50% off during the half-price sale?
A. Only items marked with a "REDUCE" tag are eligible for the 50% discount. Each consignor decides whether to reduce the price of their items, and typically, 70% of the items at the sale are marked for a discount.
Q. What payment methods do you accept?
A. We accept all major credit cards, cash, and Apple Pay. Checks are no longer accepted.
UNSOLD INVENTORY QUESTIONS
Q. What if I left a storage bin at drop off and all my items sold?
A. You still need to pick up your bin between 2 p.m. - 3 p.m. on Saturday or it will be included in donations. We do not hold any inventory or storage bins.
Charity Partners
The Oak Hill Consignment Sale is honored to partner with non-profit organizations serving the greater Nashville and Middle Tennessee areas. These partnerships are an important part of our continued efforts to support individuals and families both within and beyond the Oak Hill community—especially children, mothers, and those in need of critical services and support.
If your organization is interested in becoming a partner for one of our upcoming sales, please carefully review the guidelines below and submit the required information via email.
To qualify, your organization must:
Serve the greater Nashville/Middle Tennessee area
Submit proof of 501(c)(3) status
Provide a brief description of your organization’s mission
Be able to send 1–4 volunteers on the final Saturday of the sale, for in-person pickup between 3:00 p.m. and 4:00 p.m.
Please email the above information to:
consignment_sale@oakhillschool.org
Important Notes:
You must be pre-approved by our Non-Profit Partner Coordinator to participate in Saturday’s donation pickup.
We will notify approved organizations in advance of the sale.
Approved partners must check in by 2:45 p.m. on Saturday to receive donated items.
Donated items are for direct use by your organization or its clients only—not for resale.
We look forward to working together to serve our community!