FAQs

Frequently asked questions

CONSIGNOR QUESTIONS

Q. How much do Consignors pay to participate in the consignment sale?

A. Consignors pay a $25 non-refundable fee to participate in our sale, which will be paid through PayPal during the registration process.

Q. I signed up to Consign but don’t show registered.  What happened?

A. If you fail to click “return to merchant” after paying your PayPal fee, your registration will not be complete. Please email consignment_sale@oakhillschool.org and include your consignor number if you are a returning consignor and a copy of your PayPal receipt so we can manually register you.  If you are a new consignor also include your mailing address and phone number so we can build you in our system as a new consignor.

Q. I participate in other area consignment sales. Can I get the same consignor number for the Oak Hill Consignment sale that I use for other sales?

A. When you register you may request a specific number. If it is not already assigned to someone, we will give you that number.

Q.What do I do if I can not pick up my items on Saturday between 2 pm - 3 pm?

A. Please make arrangements for someone else to get your items. All remaining items will be donated at 3 pm. No exceptions.

Q. Can I pick up my items early on Saturday?

A. No

Q. Do I have to find my items on Saturday during pick up?

A. We will sort all items not marked for donation except large or fragile items (e.g. furniture, large toys, large artwork, some housewares).  Make sure you check that you have all items before leaving; charities will pick up all leftover items at 3 pm.

Q. What if I want to pick up my items after the sale, but I forgot to bring a laundry hamper or storage bin to drop off?

A. If you did not leave a laundry hamper or storage bin at drop off, your unsold items will be donated after the sale and will not be resorted for pickup.

Q. What if one of my items is missing at pick up on Saturday?

A. We do our best to keep up with your inventory. If a tag is missing, we try to locate your item through the system. Unfortunately sometimes theft does occur. We do not compensate for missing items. You may also check our lost tag rack at pickup.

Q. How is payment issued to consignors?

A. Checks will be mailed within 2-3 weeks prior to the sale.  Please ensure your address is listed correctly in your Consignor Homepage as this is where the check will be sent.

 

TAGGING QUESTIONS

Q. Where can I find the instructions for how to tag?

A. Follow this link Consignment Sale General Tagging Instructions.pdf - Google Drive

Q. What kind of cardstock should I use for tagging?

A. You must use standard white (non-iridescent) smooth cardstock. Any cardstock weight is acceptable. Paper will not be accepted nor will any colored cardstock.

Q. Where do I buy cardstock, hangers and safety pins?

A. Amazon carries an assortment of tagging supplies. You can find cardstock at any office supply store, Walmart or Target.  Hangers can be purchased at many local dry cleaners.  Safety pins can be found at the dollar store, Walmart or Target.

Q. What color ink should I use for tagging?

A. We only accept black ink.

Q. Can I use a tagging gun?

A. No.  Tags attached by a tagging gun often get separated and can also leave marks/holes in the clothes.

Q. If I change the description, size, price, discount or donation status of an item, do I need to print a new tag?

A. Yes, you must print a new tag. The barcode contains the information that was entered into the computer at the time it was printed. If you make a change online, you must print a new tag to reflect the new information.

If you fail to print a new tag after updating the price, we will honor the price on the tag if it is lower than the updated price in the system.

Q. If an item did not sell at a previous Oak Hill sale, can I use the existing tag to sell the item in the current sale?

A. Yes, you may use the same tag as long as you are not updating any of the information.  

You will need to add the item to your active inventory in order to sell it at the current sale.  To add the item to your active inventory, log in to your Consignor Homepage and from the Menu select Work With Consigned Inventory.  Once on your Consignor Inventory Menu select Inactive Inventory and this will pull up all of the items from previous sales.  Check the box next to each item that you want to add to your Active Inventory and then select Activate Selected Items.

Q. I participate in other area consignment sales. Can I use the same tags from unsold items to sell in the current Oak Hill sale?

A. No, you may not use tags from other consignment sales.  The tags are specific to Oak Hill and need to be placed in your Active Inventory for the current Oak Hill sale in order for the items to be scanned at check out.

Q. What if a tag is missing from an item?

A. We can look up inventory on our software. If you have entered a good description, we can usually find the item and print a new tag.

Q. What do I do if I am having trouble printing my tags from a MAC?

A. When you print, uncheck the “Print headers and footers” option on the print screen in Safari. If this does not work, you may need to shrink the tags to 95%

 

SHOPPING QUESTIONS

Q. Can I bring my children to any of the Pre-Sales?

A. No children under the age of 12, including children in strollers, can attend any Pre-Sales. Infants worn in a carrier are allowed.

Q. Can I bring my children with me to my volunteer shift?

A. No children are allowed during your volunteer shift.

Q. If I purchase a large item during the sale, when can I pick it up?

A. During our sale hours, you may pick up large items you purchased. All items must be picked up by 11 am on Saturday.

Q. What is your return policy?

A. All sales are final. Please inspect items prior to purchasing.

Q. Is everything 50% off during the half price sale?

A. Any item that says "REDUCE" will sell at 50% of the listed price.  The choice to reduce an item is left up to each individual consignor and typically 70% of the items at our sale are marked to sell at the reduced price.

 

 UNSOLD INVENTORY QUESTIONS

Q. What if I left a storage bin at drop off and all my items sold?

A. You still need to pick up your bin between 2 pm - 3 pm on Saturday or it will be included in donations.  We do not hold any inventory or storage bins.


 Charity Partners

The Oak Hill Consignment Sale is honored to partner with non-profits serving the greater Nashville and Middle Tennessee areas. These partnerships are an important part of our continued efforts to support those in and out of our Oak Hill community who are doing great work on the behalf of children, mothers, families and individuals in need of support and services. If you are interested in partnering for one of our sales please read through the following guidelines and submit, via email, the required information.  

Non-Profit Partner Guidelines:



Please email the above information to our consignment sale mailbox, consignment_sale@oakhillschool.org


Please note: You must be pre-approved by our non-profit partner coordinator in order to participate in the Saturday donated items pickup. We will contact you prior to the sale and will have a list of approved partners at the 3:30 pm check-in on Saturday. 


Donated items are for direct use by the charity/their clients; not for re-sale purposes.