Embrace Continuous Problem Solving

Anticipate and respond creatively to rapidly and continuously evolving user needs, informed by data and thoughtful analysis

The environment of information, research, and education is evolving rapidly across our global network. This state of continuous development and change demands fast-paced, evidence-based adaptation as we strive to deliver high-performance service and systems. We need to ensure that all staff have the data and tools they need to continuously assess services and understand the demands of the evolving environment. We should encourage and nurture innovative processes and the ability to apply creative problem solving. Developing a widespread culture of and capacity for assessment, analysis, and nimble response is the next phase of our Learning Organization.

Outcomes:

1. Our responsive organization is structured to continually adapt to a rapidly evolving environment and flexibly support the emerging technological and intellectual needs of our users.
2. Our services and systems are high performing, scalable, and reliable, anticipating and responding to changing user expectations and needs.
3. We expeditiously design, develop, and improve services, systems, and processes drawing on applicable evidence and analyses that identify user needs and demonstrate our effectiveness in meeting those needs.
4. We empower staff with ready access to data, analytical tools, and training to explore, experiment, and make evidence-based decisions that improve user experience and Division of Libraries services.
5. Our modes of operation readily adapt to change and support timely deployment of new services and technologies.

CONTINUE TO GOAL 5