Week 1

Students will analyze listening skills and demonstrate active listening techniques. 

Personal Device (laptop or tablet)

Notebook or Loose sheets of paper

Writing Tools

Conflict Resolution Workbook

Chart Papers/ Markers

Handouts with instructions for the class activity (Virtual and Physical copies)

Case study handouts (Virtual and Physical copies)

1. Divide into groups of five.

2. One person tells about a conflict for one minute.

3. Four listeners:

• One listens for facts, using paraphrasing.

• One clarifies values and issues.

• One listens for feelings, summarizing content and sensitive language.

• One observes body language.

4. The listeners tell the storyteller what they heard or observed, and the storyteller gives

feedback to the listeners (briefly).

5. Do this activity five times so that each participant plays every role.