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Overview
Overview
According NYU’s Student Health Center, wellness issues are broadly defined as anything related to day-to-day challenges, but might also include medical issues, academic stress, depression, sexual assault, suicidal thoughts, anxiety, alcohol and other drug dependence, sexually transmitted infections, and eating disorders.
This page offers guidance and contact information for resources at Gallatin and NYU, as well as advice for faculty whose students may be experiencing wellness issues. See Academic Difficulties for general concerns or issues related to grades.
QUICK LINKS
QUICK LINKS
The Wellness Exchange: (212) 443-9999 (24/7 hotline)
Campus Safety: (212) 998-2222
THE GALLATIN OFFICE OF STUDENT AFFAIRS
THE GALLATIN OFFICE OF STUDENT AFFAIRS
Gallatin’s Office of Student Affairs assists students with a broad spectrum of wellness issues, as well as with leaves of absence, academic performance, school/life balance, housing issues, semester withdrawals, stress management, adjusting to college issues and personal conflicts. Professional staff members are available to listen and to provide limited counseling to help students identify what may be troubling them and to develop strategies to cope. Student Affairs also connects students with NYU’s Counseling and Wellness Services for more extensive individual counseling, and to provide information on low-cost referrals.
THE WELLNESS EXCHANGE
THE WELLNESS EXCHANGE
The Wellness Exchange is NYU’s extensive network of health and mental health resources. If a student is in distress and needs immediate assistance, he or she should contact the Wellness Exchange Hotline, available 24 hours a day, 7 days a week. Additionally, students can email the Wellness Exchange or visit a counselor during walk-in hours (no appointment necessary).
Wellness Exchange
726 Broadway, 4th floor
wellness.exchange@nyu.edu
Hotline: (212) 443-9999 (available 24/7)
If you have questions at any time, or wish to consult about a student, do not hesitate to contact the Wellness Exchange at (212) 443-9999. If an immediate assessment of a student is necessary, please know that by calling the hotline, a counselor can be dispatched to your classroom to assist you. In addition, the Student Health Center has an excellent online resource—Helping Someone in Trouble—to assist faculty members in dealing with an NYU student who may be having mental health issues or is in crisis. You can also access this website by logging into NYUHome, and clicking on the “NYU Life” tab.
BULLYING, THREATENING AND OTHER DISRUPTIVE BEHAVIOR
BULLYING, THREATENING AND OTHER DISRUPTIVE BEHAVIOR
When a student is targeted by bullying or other threatening or disruptive behavior and believes that the behavior places him or her in danger, please contact the NYU Department of Campus Safety or the New York City Police Department. These resources should also be contacted if disruptive behavior in the classroom poses a threat to a faculty member. If the behavior does not pose a threat, the faculty member is authorized to ask the student to leave the classroom and, where deemed necessary, to call the NYU Department of Public Safety to assist in the student’s removal from the premises. In any of these cases, Gallatin's Office of Student Affairs should also be notified.
NYU Department of Campus Safety
campus.safety@nyu.edu
(212) 998-2222
NYU Bias Response Line
(212) 998-2277
SEXUAL MISCONDUCT
SEXUAL MISCONDUCT
INCLUDING SEXUAL ASSAULT, HARASSMENT, RELATIONSHIP VIOLENCE, OR SEXUAL EXPLOITATION, AND/OR STALKING
Members of the NYU faculty and staff have obligations under federal and state law that are designated to protect students and others. Specifically, these members are obligated to report incidents of sexual misconduct (as well as relationship violence, stalking, and other misconduct) to NYU’s Title IX Coordinator, who is part of The Office of Equal Opportunity (OEO). The OEO is available to students, faculty and staff with respect to any questions and concerns about sexual harassment, sexual violence, or other forms of discrimination on the basis of sex. New York University is committed to complying with Title IX and enforcing University policies prohibiting discrimination on the basis of sex.
Office of Equal Opportunity
665 Broadway Floor 12
New York, NY 10003
212-998-2370
Student victims and complainants in situations involving sexual assault are afforded certain rights specified in the NYU Policy on Sexual Misconduct, Relationship Violence, and Stalking. Where immediate assistance is required, emergency help is available. In addition to using the complaint procedures under University policies, a victim of sexual misconduct has the option to report the incident to the appropriate local authorities and the University will assist victims in doing so.
The NYU Wellness Exchange also provides support and resources for sexual assault prevention and response.
GUIDANCE FOR FACULTY AND ADVISERS
GUIDANCE FOR FACULTY AND ADVISERS
At the First Signs of Distress
Be alert to signs that a student may be in distress or danger. These indicators include a decline in quality or timeliness of work; repeated unexplained absences or lateness; writings or comments that express despair, rage, or isolation; deterioration in physical appearance or personal hygiene; extreme negative moods, or signs of substance abuse such as alcohol odor or bloodshot eyes. Inform Gallatin’s Office of Student Affairs, who will contact the student. The objective is to assess the presenting issue(s) and then recommend next steps.
You can talk to the student privately if you notice signs of distress. Express your concern, point out specifically the signs you’ve observed, and ask what’s wrong. Be patient, supportive, and wary of quick dismissals (“It’s nothing, I’m fine.”). You do not have to take on the role of counselor. Usually, listening carefully should make clear whether a problem interferes with a student’s well-being and/or school performance.
Suggest to a student that he or she make use of Gallatin’s Office of Student Affairs or NYU’s Wellness Exchange services on his/her own. It may help to point out that the Office of Student Affairs can facilitate the initial contact with the Wellness Exchange. You may also want to inform the student that Wellness Exchange services are confidential, free of charge, and do not require that students have health insurance.
General Advice
You should not try and work through problems with the student on your own.
Distress can be subjective—so be careful with what you assume.
It’s not about the content of the experience—it’s about the perceived distress level.
When you suggest the student obtains additional support, you are being the most helpful/supportive.
The student, partly, wants you to be proactive with the information and not keep it to yourself.
You can always check with Student Affairs or NYU Wellness about the particular concern you have with a student. Both offices will provide guidance.
If you feel uncomfortable with keeping a secret then you should consult with someone.
When Speaking with a Student Who You Think May Be at Risk
Be very clear about your limits of confidentiality.
Be very clear about the “protocol”—you will consult with appropriate staff regarding your concern.
It is very important for the student to know you will not keep information to yourself when you feel the student is in distress.
Be clear about the reason(s) you will speak to a third party.
If you intend to request that Student Affairs or NYU Wellness contact the student, it is best practice to forewarn the student to expect the phone call or email.
When Using Email as a Means of Correspondence
Please limit the identifying information when using written forms of communication.
Please be very cognizant about who you email with sensitive information.
Please avoid forwarding emails which include original correspondence.
When responding to an email and cc-ing an additional staff member, please erase the original correspondence so you can be sure to share only the necessary information.
When concerned about a student’s presentation, please be sensitive about how much information you are sharing and with whom you are communicating (a limited number of people is optimal).
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