Effective Date: June 05, 2018
Last Updated: August 11, 2025
Nutriviva Inc. (“Nutriviva,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, programs, and communications.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
We may collect the following types of information:
A. Personal Information You Provide to Us
Name, email address, phone number, and mailing address
Health-related information you choose to share (e.g., dietary preferences, medical conditions, goals)
Payment and billing information when you use our services for insurance and billing.
Any communications you send to us (emails, texts, contact forms)
B. Information Collected Automatically
IP address, browser type, device information, and operating system
Pages you visit on our website and the date/time of your visit
Cookies and similar technologies to improve your browsing experience
C. Information from Third Parties
If you link or access our services through a third-party service (e.g., payment processors or referral partners), we may receive relevant information from those parties.
We use your information to:
Provide and improve our nutrition services and products
Personalize your experience and recommendations
Process payments via billing with respective insurance or self payments via square
Communicate with you regarding appointments, updates, and offers
Comply with legal and regulatory requirements
Maintain the security and integrity of our systems
We do not sell your personal information. We may share your information only in the following cases:
With service providers who help us operate our business (e.g., payment processors, cloud storage providers)
With your consent or at your direction
For legal compliance if required by law, court order, or government request
4. Cookies and Tracking Technologies
We use cookies, analytics, and similar technologies to:
Understand how visitors use our site
Improve website performance and functionality
Deliver relevant marketing messages
You can control cookies through your browser settings, but disabling them may affect your experience.
We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Request that we limit or stop certain uses of your data
Withdraw your consent at any time
Opt out of marketing communications
To exercise these rights, contact us using the information below
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent changes. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Nutriviva Inc.
Email: nutriviva.inc@gmail.com
Phone: [4082127877
Address: 3535 Ross Ave, ste 202, San Jose, CA 95124
Effective Date: June 05, 2018
Last Updated: August 11, 2025
Nutriviva Inc. (“Nutriviva,” “we,” “our,” or “us”) values your trust and is committed to protecting your personal and health information. This document combines our standard Privacy Policy with our HIPAA Notice of Privacy Practices, as required by the Health Insurance Portability and Accountability Act (HIPAA).
By using our services, you acknowledge that you have read and understand how we collect, use, and safeguard your information.
Under HIPAA, “Protected Health Information” (PHI) includes any health-related information that can identify you, such as:
Medical history, health conditions, treatment plans, and dietary needs
Records of services provided by Nutriviva
Information related to payments for your care
We treat PHI with the highest degree of confidentiality and security.
We may use or share your PHI without your written authorization in the following ways:
Treatment: To provide, coordinate, or manage your care, including sharing information with other healthcare providers involved in your treatment.
Payment: To process payments for services, submit claims, or coordinate benefits with insurers.
Healthcare Operations: For business activities such as quality improvement, staff training, and compliance reviews.
As Required by Law: To comply with legal obligations, court orders, or government requests.
Public Health & Safety: To prevent or reduce serious threats to health or safety.
For any other use or disclosure of your PHI — such as marketing, sharing with third parties for purposes unrelated to your care, or releasing psychotherapy notes — we will obtain your written authorization. You may revoke this authorization at any time in writing.
You have the right to:
Access and Copies: Request a copy of your health records.
Amend: Ask us to correct your PHI if it is incorrect or incomplete.
Accounting of Disclosures: Request a list of certain disclosures we have made of your PHI.
Restrict Use/Disclosure: Request limits on how we use or share your PHI (we may not always be able to agree).
Confidential Communication: Request that we communicate with you in a specific way or at a specific location.
Receive a Paper Copy: Request a paper copy of this notice at any time.
To exercise any of these rights, please contact us in writing using the information in Section 9.
We use strict technical, administrative, and physical safeguards to protect PHI, including:
Secure electronic record systems with encryption
Restricted staff access based on role and need-to-know
Confidential disposal of paper records
Staff training on HIPAA compliance
In addition to PHI, we may collect non-health personal information, such as:
Name, email, and phone number for appointment reminders or newsletters
Website usage data through cookies or analytics tools
This non-PHI data is handled under the general privacy practices outlined in Sections 1–4 of our standard Privacy Policy.
If you believe your privacy rights have been violated, you may file a complaint with:
Nutriviva Inc. Privacy Officer
Shraddha Patel MS RDN
U.S. Department of Health and Human Services, Office for Civil Rights (OCR)
We will not retaliate against you for filing a complaint.
We may update this policy at any time. Changes will apply to all PHI we maintain and will be posted with a revised “Last Updated” date.
Privacy Officer – Nutriviva Inc.
Email: nutriviva.inc@gmail.com
Phone: 4082127877
Mailing Address: 3535 Ross Ave, ste 202, San Jose, CA 95124
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Nutriviva Inc, you may receive messages related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dietitian Shraddha Patel MS RDN OR Rebecca Coady MS RDN at 3535 Ross Avenue on August 11, 2025 at 11:00 am. You can reply STOP to opt out of SMS messaging from Nutriviva at any time."
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2-4 SMS messages per week related to your appointments/billing, etc..
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Nutriviva Inc in the following ways
Verbally, during a conversation
By replying to text message.
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling 4082127877 OR email: office@nutriviva.info
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary