Technology Administration

Everyone loves a hero but relying on staff or volunteer heroics to keep your technology available and secure is not a good idea. Stop fighting fires and implement a proactive approach to Technology Management.

Technology Management is a broad topic, it includes planning, organizing, monitoring, and evaluating your technology portfolio. Getting a handle on this function will improve the usability, reliability and security of your technology platform and allow your frontline support staff to stop fighting fires.

The current trend is to outsource technology management to a managed services provider and I think that is the right decision for many nonprofits, but it is important to understand that you cannot outsource your responsibility. It is very important to know that your vendors are operating in your best interest and that you are taking advantage of all they have to offer. Just staying informed of new features available in the numerous technology platforms you are using to conduct business can be a daunting task.

Vendor Management is a weak area for many organizations because it requires a person with a unique blend of management and technical skills. I can help you improve your approach to technology management and serve as your agent for vendor management.