Embedded Files
How to update:
How to update:
*A pending update can cause a wide variety of issues. Check your Chromebook for updates frequently.*
Sign in to your Chromebook
Click the battery/clock icon in the bottom right corner, this will prompt a small menu
Click Settings (the icon that looks like a gear)
Click "About Chrome OS"
Click "Check for updates"
Restart your Chromebook when the update is complete.
Please repeat steps until you see "Your Chromebook is up to date."
Your device may need more than one update.
Clear Browsing Data:
Clear Browsing Data:
Open Google Chrome
Click the three vertical dots in the top right corner & choose Settings
Click Privacy & Security
Click Clear Browsing Data
Choose Advanced, make sure "Cookies and other site data" & "Cached images and files" boxes are checked
Click Clear Data
When & How to Hard Reset & Powerwash:
When & How to Hard Reset & Powerwash:
What is the difference?
What is the difference?
A Hard Reset will restart your Chromebook hardware. It may delete some local files in your Downloads folder.
A Powerwash is essentially wiping your computer. It is also known as a Factory Reset because you are resetting it to the way it was shipped from the factory. This will erase all user data & local files. Make sure to back up your files on Google Drive first.
When should I try these methods?
When should I try these methods?
You can Hard Reset when your device is not powering on properly, or when you are having other issues with your hardware (the physical components of your device).
You should only perform a Powerwash on your computer if it is not responding and no other troubleshooting methods will work.
How to Hard Reset:
How to Hard Reset:
Press Refresh + Power at the same time
Wait for Chrome to load.
How to Powerwash:
How to Powerwash:
Press Ctrl + Alt + Shift + r
Choose Powerwash
Then click Continue
Your Chromebook will reboot again
Once booted click Get Started
Choose NWCSD_Open_WiFi (when at North Warren School otherwise, choose your WiFi network)
Sign in
If these steps do not fix your issue, contact us at Chromebookhelp@northwarrencsd.org
Why is half my screen showing on my Promethean Board / Projector?
Why is half my screen showing on my Promethean Board / Projector?
When you connect your device to a Promethean/Projector with an HDMI cable, it may only show half of your screen.
How to fix this:
How to fix this:
Open Settings
Go to Device, then Displays
Turn off Allow Span on device
Check the box for Mirror Device, if you'd like both screens to look identical.
Why is my Chromebook not turning on?
Why is my Chromebook not turning on?
Make sure your Chromebook is charged, keep it plugged in for a little while, and try again.
Unplug your Chromebook from its charger, unplug any USB devices, hold power button for 15 Seconds. This will discharge excess power.
Plug your Chromebook back into its charger and try powering on.
If this does not work, press the Refresh and Power button at the same time. Wait to see if your screen powers back on.
*A good indicator it will turn back on, is the white light near the charging port. If this light is flashing orange, it will need more time to charge before turning on.
Why is my document not opening correctly?
Why is my document not opening correctly?
Make sure you are not opening a Google Doc in Microsoft Word or vice versa, sometimes this can cause loss of information as well as alter graphs or charts. This goes for Slides/PowerPoint and Sheets/Excel.
If you are opening the document from Google Drive it will automatically open using a Google App (Doc, Sheets, Slides, etc). To open with Microsoft, download the document to your computer before opening.
How to Screen Record:
How to Screen Record:
Screencastify!
Screencastify!
Screencastify is a Google Chrome extension that allows you to record what you are doing on your screen. If you have a mic and camera you can choose to utilize those features.
How to use Screencastify:
How to use Screencastify:
Once added as an extension from the Web Store you can start recording.
Click the white puzzle piece icon in the top right corner and choose Screencastify.
This will prompt a small screen that allows you to choose what you record (Browser tab, Desktop, or Webcam)
*When choosing Browser tab or Desktop you will also be given the option to enable/disable your mic and webcam as well.
Then click Record.
3. When you are finished recording press the stop icon. A new tab will automatically open where you can watch, edit, and share your recording.
Reduce the brightness of past events in Google Calendar
Reduce the brightness of past events in Google Calendar
Watch this tutorial to learn how to change the brightness of past events: Google-calendar--How-to-reduce-the-brightness-of-past-events
Chromebook Touchscreen and Trackpad gestures.pdf*BOCES STUDENTS: IF YOU ARE HAVING TROUBLE LOGGING INTO YOUR BOCES ACCOUNT ON YOUR CHROMEBOOK, E-MAIL US AND WE WILL HELP YOU GET CONNECTED.
*BOCES STUDENTS: IF YOU ARE HAVING TROUBLE LOGGING INTO YOUR BOCES ACCOUNT ON YOUR CHROMEBOOK, E-MAIL US AND WE WILL HELP YOU GET CONNECTED.
*IF YOU ARE LOCKED OUT OF YOUR ACCOUNT PLEASE COME TO THE TECH OFFICE OR HAVE A PARENT/GUARDIAN E-MAIL US AND WE WILL RESET YOUR PASSWORD
*IF YOU ARE LOCKED OUT OF YOUR ACCOUNT PLEASE COME TO THE TECH OFFICE OR HAVE A PARENT/GUARDIAN E-MAIL US AND WE WILL RESET YOUR PASSWORD
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