Public Facilities and Services

In January of 2025, North Andover Public Schools submitted an application to the Community Preservation Commission (CPC) to fund reconstruction and enhancements to the tennis courts at North Andover High School.  - February 3, 2025

• • On May 13, 2025, Annual Town Meeting voted to approve the recommendation to fund reconstruction and enhancement of the high school tennis courts with CPA funding.  Additionally, the Town approved a capital appropriation to install a new turf playing surface for baseball/softball at the high school.  In all, Town Meeting approved just over $13 million in funding to address capital projects that ensure the upgrade, repair, and renovation of the Town's public buildings and schools.  - Updated 5/14/2025

In November of 2024, renovations to the High School's track were completed after it had been destroyed during flooding that occurred in August of 2023.  - Updated 11/4/2024

Annual Town Meeting in May of 2024 approved the following capital projects: - Updated 5/15/2024

• $450,000 for building maintenance and repairs

• $400,000 for HVAC equipment replacement

• $600,000 for roof replacement

• $190,000 for municipal IT transfer core service to cloud

• $4,484,775 for Facilities Master Plan II

• $741,545 for the Fields Master Plan Implementation

• $150,000 to stabilize the Stables at the Stevens Estate

• $50,000 for town wide playground improvements

• $125,000 to be utilized for reuse of the former senior center

• $1,000,000 for the high school track resurfacing

• $1,200,000 for the ABECC gym

• $200,000 for district wide exterior maintenance/renovations

• $200,000 for school IT

• $100,000 for Franklin Elementary flooring

In February of 2024, the Stevens Memorial Library announced that a project to replace the Library's historic front steps would be commencing in Spring of 2024:  "This Spring a project to remove the stairs, and using the original granite steps, and rebuild begins shortly.  The project begins with the removal of the ½ walls and shrubs in the lawn."  The project is being funded with over $500,000 in Community Preservation Act funding (awarded over multiple years). - Updated 2/20/2024

In November of 2023, the Massachusetts School Building Authority (MSBA) approved the Kittredge School Building Committee's selection of Colliers Project Leaders for Owner's Project Manager (OPM) service for the Kittredge School Feasibility Study.  The OPM will represent the Town during the feasibility study and schematic design phases, which may be amended to include continued Project Management Services through design development, construction documents, bid and award, construction, and final closeout of the proposed project.   The Feasibility Study/Schematic Design Phase is estimated to take 20-24 months.  Click here to follow progress of the project. - Updated 12/11/2023

On October 3, 2023, the Town broke ground on a project to construct an addition to North Andover Middle School, which will make ADA and fire/building code improvements, as well as add needed classroom and lab space.  Click here to follow progress of the project, - Updated 10/4/2023

The Town is currently working with Winter Street Architects of Salem, MA on a building study of the soon-to-be-vacant Senior Center at the rear of Town Hall.  The architect/consultant is examining all building systems, gauging the needs of various Town departments for additional space that the building could potentially accommodate, and will develop cost estimates for various reuse scenarios.  This work is being funded with a grant that the Town was awarded through the State's Housing Choice Program.

In February of 2023, the Town Manager presented her recommended FY24 budget to the Select Board, which includes an approximately $29 million capital budget.  That recommended capital budget includes: -Updated 2/13/23

• $21.8 million for Facilitates Master Plan II implementation (includes construction of new Middle School addition)

• $450,000 for general building repairs and replacement items

• $924,000 for building roof replacements

• $400,000 for HVAC equipment replacements

• $27,000 for ADA upgrades

• $250,000 for maintenance/repairs of schools

• $200,000 for High School auditorium upgrades

• $300,000 for ABECC gym design/construction

The Town finalized its second Facilities Master Plan, which will guide major public facilities projects for the foreseeable future.  The Plan takes into account recommendations from the Town's School Capacity Subcommittee and recommends that projects be undertaken at several public school facilities, in addition to the Youth Center and Fire Station #2.

A new, two story, 13,500 square foot senior center is currently under construction at the corner of Sutton Street and Surrey Drive and is slated to be complete in early 2023.  Click here for more information about that project.

In January 2022, the Town received a grant of $52,000 from the Massachusetts Office of Disability to fund an Americans with Disabilities Act Self-Evaluation and Transition Plan. 

• In April 2022, the Town selected Northeast Independent Living Program (NILP) to conduct the evaluation and develop the Transition Plan.

• In June of 2022, the Town completed this project, which includes an evaluation of 21 Town facilities and the Town's website for ADA compliance, an update to its ADA Policies and Procedures, and a Transition Plan that outlines suggested improvements to all facilities to ensure 100% ADA compliance.  Click here to access these documents. - Updated July 13, 2022

In November of 2022, the Town's Select Board approved the use of American Rescue Plan Act (ARPA) funding to provide Town staff with wellness programming.  The program will provide an interactive, educational, and in-person program for staff over four (4) sessions/programs, and will include the following components: The impact of Covid upon professional lives and personal mental health; specific focus on loss, depression, and anxiety; discussion about the stigma of mental health, how and when to reach out and access support, and how to support a colleague/friend; listing of town and local resources that support mental health; specific focus on self-care – what it is, why it is important, and what it might look like for each participant. - Updated 11/17/22

In September of 2022, the Town's Select Board approved the use of American Rescue Plan Act (ARPA) funding to expand staff resources at the Youth and Recreation Services Department, that will enable it to bring on an employee trained to work with young people on issues related to social/emotional/mental health.  This position will be shared with the School Department. - Updated September 26, 2022

In 2018 the Town hired a full-time Community Support Coordinator.  The Coordinator works out of the Police Department and advances individual and community wellness and growth by providing personal support and community partnership and engagement to members of the North Andover community.  Resources available include individual support and advocacy, information and referral services, and guidance through various needs.

• • In 2022, the Town bolstered the Community Support Department by hiring an additional staff person to assist with caseload. 

The Health Department's web page has links with information/resources for maternal mental health, as well as substance abuse.

In April of 2024, the Town applied to the Massachusetts Broadband Institute's (MBI's) Municipal Digital Equity Planning Program for a grant that would enable it to work with a qualified consultant on developing a digital equity plan.   A digital equity plan would bring together relevant stakeholders and the public to identify areas or populations that do not have adequate access to the internet/broadband, a provide a set of actions that the Town could take to broaden access to the internet. - Updated 4/8/2024

• In May of 2024, the Town was awarded the grant referenced above.  It was then teamed with consultant ctc technology & energy to help it produce a digital equity plan for the Town.  As part of the planning process, the Town engaged with a variety of relevant stakeholders in the community to understand ongoing initiatives related to digital equity and ideas for expansion.  Additionally, the Town solicited feedback from residents through a digital equity survey, receiving over 400 responses regarding their experience accessing the internet in North Andover.  The plan is slated to be complete in early fall of 2024.  To learn more, click here. - Updated 8/20/2024

• On January 28, 2025, Staff Planner Zach Melcher presented the final Digital Equity Plan to the Select Board. - 1/29/2025

With assistance and guidance from engineering firm Tighe & Bond the Town completed its Stormwater Management Plan in February of 2019, and updated it in November of 2021.

On May 13, 2024, Annual Town Meeting approved $1,750,000 for the Town's Capital Improvement Plan (CIP) to support a lead service line replacement, water distribution system improvements, sewer pump station improvements, and sewer collection system improvements. - Updated 5/14/2025

In November of 2023, the Select Board approved the use of $315,000 in American Rescue Plan Act (ARPA) funding to complete a sewer connection to the North Cross Area, which includes approximately 230 feet of new 8” PVC gravity sewer pipe and approximately 100 feet of 6” PVC sewer pipe for five (5) sewer lateral stubs.  - Updated 11/28/2023

In July of 2023, the Select Board approved the use of $750,000 in American Rescue Plan Act (ARPA) funding to clean an existing water line along Sutton Street at Frontage Road, and install a structural lining of 8" in an existing cast iron water main under the railroad tracks.  The cast iron pipe was installed in 1898 and in need of this repair.  Cast iron pipe is suseptable to fracture which could have devastating effects due to its location under the railroad tracks.  Cleaning the pipe will improve water quality in the area.  The project funding is $250,000 for engineering and $500,000 for construction.  Click here to learn more about this project. - Updated 9/14/2023

In September of 2022, the Select Board approved the use of $3.5 million in American Rescue Plan Act (ARPA) funding to develop engineered plans for upgrades and repairs to all sewer pump stations in town, to replace the Willows pump station with a gravity line that will lead to the Jasmine Pump Station, and to make other repairs/upgrades as funding will allow.  Click here for more information. - Updated 9/13/2022

On May 13, 2025, Annual Town Meeting approved $400,000 in capital funding to support developing a design for a Youth Center expansion. - Updated 5/14/2025

The Town's Facilities Master Plan II, completed in 2022, plans for a physical expansion of the Youth Center.  The expansion, as currently conceived, would consist of an additional 5,752 square feet, which would provide five more rooms for multi-purpose activities.  The spaces would be used for a game room, activity room, academic room, music room and arts room. 

North Andover Middle and High School students are utilizing Stevens Pond outside of summer months - primarily in September - for kayaking and stand-up paddle boarding programs run through the schools. - Updated 11/14/22

Currently, the Town does not own sailboats for use in sailing lessons.  If it were to ever pursue the implementation of sailing lessons, it would need to do so in coordination with the Water Department, in order to ensure that any activity does not negatively affect water quality. - Updated 11/14/22

Town Meeting approved at total of $300,000 in Community Preservation Act (CPA) Funding in 2023 and 2024 that is being utilized to stabilize the Carriage House (aka stables) building at the Stevens Estate.  Click the links below for more information:

• 2023 application to the Community Preservation Commission (CPC)

• 2024 application to the CPC

In 2023, the Gatehouse was fully renovated by third party management company Fireside Catering.  The building is now occupied by a full-time caretaker for the property.

In May 2021, the Town entered a 10 year agreement (with two potential five year extensions) with Fireside Catering and Mass Audubon for management of the Stevens Estate and its grounds/trails, effective October 15, 2021.

The Stevens Memorial Library hosts a regular slate of events geared towards people of all ages, ranging from discussions, to lectures, to movie nights, activities for children, and more.

In July of 2023, the Select Board approved the use of $20,000 in American Rescue Plan Act (ARPA) funding for grants to supports local veterans.  This program is being run by the Town's Veterans Services Department. - Updated 9/14/2023

• In September of 2024, the Select Board approved an additional $10,000 in ARPA funding to support local veterans, and to refurbish lettering outside of Veterans Memorial Auditorium at North Andover Middle School. - Updated 10/7/2024

In 2022, the Town strengthened staff support for the Veterans Services Department by increasing the part-time administrative assistant position to a full-time role.

In 2022, the Town received $65,000 from its state legislative delegation for completion of the Vietnam Memorial at North Andover High School.  The names of all Vietnam Veterans who served from North Andover will be inscribed in the pavers at the existing memorial.  The project proposal has been submitted for bid as of mid-January 2023.

The Town provides recycling bins at Town Hall.

In July of 2024, the Town's Fire Department announced its adoption of Community Connect: a free, secure, and easy to use platform that allows residents and business owners to share critical household/business information that will aid first responders and emergency response personnel when responding to emergencies at those locations.  - Updated 7/26/2024

The Town has an extensive website that houses most of the information that the public would need or want to find.

Residents have the ability to pay tax and utility bills online (motor vehicle excise, personal property, real estate, and water/sewer).

Residents, contractors, and businesses can apply and pay for various permit applications online.

The Town provides the ability for the public to subscribe to and receive board/commission agendas and email communications on a variety of subjects pertinent to the town as a whole.  The Town also pushes this information out via social media (Facebook, Twitter, LinkedIn, and Instagram).  Click here for more information.

On its website, the Town provides a "Financial Transparency Center," powered by ClearGov, which shows graphical representations of various aspects of the Town's annual budget and includes per capita costs of various portions of the budet.

North Andover CAM publishes videos of board/commission meetings, other public meetings, and other programming pertinent to Town affairs to its YouTube channel.

Throughout the COVID-19 pandemic, the Town utilized Google Meet to conduct remote public meetings.

On occasion, when necessary, the Town will send out urgent messages through robo-calls and "Smart 911."

On occasion, the Town utilizes FlashVote, to gauge resident sentiment on various issues.   Click here to register to receive future FlashVote surveys.